| Abstrakt: |
The article talks about the use of effective communication to manage disagreements with patients, prevent negative outcomes, and resolve tension. Topics include the impact of inaccurate information on the Internet and direct-to-consumer advertising on physician-patient relationships, the importance of a steady voice and using terminology the patient can understand, and the author's tips on diffusing conflict situations, preemptive policies to prevent conflict, and the factor of insurance. |
