| Autor: |
Pittsenbargar, Jared, Amos, Gwendolyn, Gaudet, Jo-Anne |
| Předmět: |
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| Zdroj: |
Radiology Management; Mar/Apr2015, Vol. 37 Issue 2, p49-51, 3p |
| Abstrakt: |
At Houston Methodist Hospital, Commit to Sit is a program that encourages radiology professionals to communicate with patients in a way that demonstrates compassion, respect, empathy, and competence in order to foster a trusting relationship. Using active and empathic listening, dialogue is received and understood in the way it was intended, creating a patient centric environment resulting in high quality, safe patient care with improved outcomes. The implicit understanding derived from results and outcomes confirms the fact that patients prefer the radiology staff to sit while communicating with them. This understanding allows the voice of the patient to be heard and should be a consistent practice among all staff. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Complementary Index |
| Externí odkaz: |
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