Effectiveness of computer-generated telephone messages in increasing clinic visits.
| Autor: | Dini EF; National Immunization Program, Centers for Disease Control and Prevention, Atlanta, Ga, USA., Linkins RW, Chaney M |
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| Jazyk: | angličtina |
| Zdroj: | Archives of pediatrics & adolescent medicine [Arch Pediatr Adolesc Med] 1995 Aug; Vol. 149 (8), pp. 902-5. |
| DOI: | 10.1001/archpedi.1995.02170210076013 |
| Abstrakt: | Objective: To evaluate the effectiveness of computer-generated telephone reminder calls in increasing kept appointment rates in a public health setting. Design: Randomized controlled trial. Setting: Public health clinic, Georgia. Patients: Five hundred seventeen clients with scheduled appointments during a 4-week period at immunization, women, infant, and children; well-child; or family-planning programs. Intervention: A single computer-generated telephone reminder 1 day before each client's scheduled appointment. Main Outcome Measure: Rates of kept appointments. Results: Of the 277 clients assigned to receive the intervention, 144 (52%) kept their appointments, compared with only 78 (32.5%) of 240 who were not assigned to receive a message (P < .05). Improvement in kept appointment rates associated with receiving the message was highest for the immunization-program (183% increase, P < .05), with increases of 64%, 53%, and 44% for the well-child; women, infant, and children; and family-planning programs, respectively. Conclusions: These results suggest a simple and effective method to increase kept appointment rates in a variety of public health programs. |
| Databáze: | MEDLINE |
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