Work engagement of hospital workers in times of pressure: do nonclinical hospital workers react differently from their well-studied clinical colleagues?
| Autor: | Penturij-Kloks M; Department of Quality, Safety and Academy, Jeroen Bosch Ziekenhuis, Den Bosch, Netherlands., Keijsers CJPW; Department of Academy, Jeroen Bosch Ziekenhuis, Den Bosch, Netherlands.; Department of Geriatric Medicine, Jeroen Bosch Ziekenhuis, Den Bosch, Netherlands., Enting M; Tranzo Scientific Center for Care and Wellbeing, Tilburg School of Social and Behavioral Sciences, Tilburg University, Tilburg, Netherlands., De Gans ST; Department of Academy, Jeroen Bosch Ziekenhuis, Den Bosch, Netherlands., Kilroy S; Trinity Business School, Trinity College, University of Dublin, Dublin, Ireland., Scheele F; Faculty of Science, Athena Institute, VU Amsterdam, Amsterdam, Netherlands., Joosen M; Tranzo Scientific Center for Care and Wellbeing, Tilburg School of Social and Behavioral Sciences, Tilburg University, Tilburg, Netherlands. |
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| Jazyk: | angličtina |
| Zdroj: | Journal of health organization and management [J Health Organ Manag] 2024 Nov 19; Vol. ahead-of-print (ahead-of-print). Date of Electronic Publication: 2024 Nov 19. |
| DOI: | 10.1108/JHOM-03-2024-0094 |
| Abstrakt: | Purpose: While prevalence and value of nonclinical hospital workers, like quality or education professionals, increase, their work engagement is understudied. Work engagement of nonclinical and clinical hospital workers is critical considering the pressure of major challenges in healthcare. The pandemic was a natural experiment for this. Design/methodology/approach: We conducted an observational survey study among all nonclinical and clinical hospital workers of the Jeroen Bosch Hospital, the Netherlands. In an employee satisfaction survey, we measured work engagement under acute pressure (just after the first COVID-19 wave in July 2020) and chronic pressure (within the second COVID-19 wave in November 2020) and to what extent psychological demands and co-worker support were related to work engagement. Findings: For all hospital staff, "average" levels of work engagement were found under acute (response rate 53.9%, mean 3.94(0.81)) and chronic pressure (response rate 34.0%, mean 3.88(0.95)). Under acute pressure, nonclinical hospital workers scored lower on the subcategory dedication than clinical workers (mean 4.28(1.05) vs mean 4.45(0.99), p < 0.001). Under chronic pressure, no differences were found. For both nonclinical and clinical hospital workers, co-worker support was positively related to overall work engagement (beta 0.309 and 0.372). Psychological demands were positively related to work engagement for nonclinical hospital workers (beta 0.130), whereas in clinical hospital workers, psychological demands were negatively related to vigor (beta -0.082). Practical Implications: Hospitals face times of pressure. Fostering co-worker support under pressure may be vital for hospital management. Originality/value: Work engagement of nonclinical hospital workers is understudied. (© Emerald Publishing Limited.) |
| Databáze: | MEDLINE |
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