The impact of a professional development workshop on healthcare professionals' knowledge and readiness to use telehealth etiquette in virtual care.

Autor:	Pittmann R; Center for Interprofessional Education & Practice, MGH Institute of Health Professions, Boston, MA, USA., Danaher-Garcia N; Healthcare Data Analytics, Health Professions Education, MGH Institute of Health Professions, Boston, MA, USA., Adair White BA; Health Professions Education, MGH Institute of Health Professions, Boston, MA, USA., Thompson A; Health Professions Education, MGH Institute of Health Professions, Boston, MA, USA.
Jazyk:	angličtina
Zdroj:	Journal of telemedicine and telecare [J Telemed Telecare] 2024 Oct 17, pp. 1357633X241285938. Date of Electronic Publication: 2024 Oct 17.
DOI:	10.1177/1357633X241285938
Abstrakt:	Introduction: Telehealth is a growing part of the healthcare field, and healthcare professionals and trainees require training not only on the clinical skills relevant to telehealth but also on professionalism skills or telehealth etiquette. As healthcare outcomes are influenced by the patient-provider relationship, training healthcare professionals on telehealth etiquette skills is imperative. Methods: Forty-eight healthcare professionals across different disciplines, work settings, and experience levels participated in a telehealth etiquette skills educational intervention workshop wherein their knowledge and readiness to use the skills (specific to technology, environment, confidentiality, and communication) were assessed before and after the workshop. Results: Paired sample t-tests revealed that participating in the educational intervention resulted in statistically significant improvements in knowledge and perceived readiness to use telehealth etiquette skills pertinent to technology, environment, and communication. There were no associations between participants' personal factors and post-educational intervention changes. Discussion: Study findings are significant and suggest that training healthcare professionals in telehealth etiquette have a positive impact. Since there is a known positive association between provider communication and patient satisfaction and a known association between patient satisfaction and healthcare outcomes, gaining telehealth etiquette skills is critical for promoting a positive patient-provider relationship via telehealth. Competing Interests: Declaration of conflicting interestsThe authors declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.
Databáze:	MEDLINE
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