Patient safety incident reporting software: A cross-sectional survey of nurses and other users' perspectives.

Autor: Koskiniemi S; Department of Nursing Science, University of Eastern Finland, Kuopio, Finland., Syyrilä T; Department of Nursing Science, University of Eastern Finland, Kuopio, Finland., Hämeen-Anttila K; School of Pharmacy, University of Eastern Finland, Kuopio, Finland., Mikkonen S; Department of Environmental and Biological Sciences, University of Eastern Finland, Kuopio, Finland., Manias E; School of Nursing and Midwifery, Monash University, Melbourne, Australia., Rafferty AM; Florence Nightingale Faculty of Nursing, Midwifery & Palliative Care, King's College London, London, UK., Franklin BD; School of Pharmacy, University College London and NIHR North West London Patient Safety Research Collaboration, London, UK., Härkänen M; Department of Nursing Science, University of Eastern Finland, Kuopio, Finland.; Research Centre for Nursing Science and Social and Health Management, Kuopio University Hospital, Wellbeing Services County of North Savo, Kuopio, Finland.
Jazyk: angličtina
Zdroj: Journal of advanced nursing [J Adv Nurs] 2024 Aug 11. Date of Electronic Publication: 2024 Aug 11.
DOI: 10.1111/jan.16364
Abstrakt: Aim: To investigate nurses' and other users' perceptions and knowledge regarding patient safety incident reporting software and incident reporting.
Design: A cross-sectional online survey.
Methods: The survey, 'The Users' Perceptions of Patient Safety Incident Reporting Software', was developed and used for data collection January-February 2024. We aimed to invite all potential users of reporting software in two wellbeing service counties in Finland to participate in the survey. Potential users (reporters/handlers/others) were nurses, other health professionals and employees. Satisfaction was classified as dissatisfied, neutral, or satisfied. The association between overall satisfaction and demographics was tested using cross-tabulation and a Chi-square test.
Results: The completion rate was 54% (n = 755). Some respondents (n = 25) had never used reporting software, most often due to no perceived need to report, although their average work experience was 15 years. Of other respondents (n = 730), mostly nurses (n = 432), under half agreed that the software was quick to use and easy to navigate. The biggest dissatisfaction was with the report processing features. Over a fifth did not trust that reporting was anonymous. Training and frequency of using the software were associated with overall satisfaction.
Conclusion: Reporting software has not reached its full potential and needs development. Report handling is essential for shared learning; however, the processing features require the most improvements. Users' perceptions must be considered when developing reporting software and processes.
Impact: Incident reporting software usability is central to reporting, but nurses' and other users' perceptions of software are poorly understood. This survey shows weaknesses in reporting software and emphasizes the importance of training. The survey can contribute to paying more attention to organizing training, getting users to participate in software development, and deepening knowledge of issues in reporting software. Making the needed improvements could improve patient safety.
Reporting Method: The STROBE Checklist (Supplement-S1).
Patient or Public Contribution: No Patient or Public Contribution.
(© 2024 The Author(s). Journal of Advanced Nursing published by John Wiley & Sons Ltd.)
Databáze: MEDLINE
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