Occupational Factors Associated With Burnout Among a Sample of 9-1-1 Public Safety Telecommunicators in Washington State.
| Autor: | Meischke H; From the Department of Health Systems and Population Health, University of Washington, Seattle, Washington (H.M.); Department of Emergency Medicine, University of Washington School of Medicine, Washington (D.W.L.); Port Angeles Police Department, Pencom 9-1-1, Port Angeles, Washington (K.H.); and Department of Environmental and Occupational Health Sciences, University of Washington, Seattle, Washington (N.S.S., M.G.B., L.M.)., Lu DW, Hatton K, Seixas NS, Baker MG, Monsey L |
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| Jazyk: | angličtina |
| Zdroj: | Journal of occupational and environmental medicine [J Occup Environ Med] 2024 Sep 01; Vol. 66 (9), pp. e392-e396. Date of Electronic Publication: 2024 Jul 17. |
| DOI: | 10.1097/JOM.0000000000003162 |
| Abstrakt: | Introduction: This study aimed to investigate occupational factors associated with burnout among a sample of 9-1-1 public safety telecommunicators (PSTs). Methods: An online survey measuring organizational factors (ie, perceived visibility and inclusion in the agency, respectful culture, leadership support, perceived gratitude, and coworker conflict); job characteristic s (ie, work-life integration, overtime, salary satisfaction, and job meaningfulness); and burnout, demographic, and call center characteristics was emailed to a sample of PSTs. Analysis: Descriptive, bivariate, and multiple linear regression analyses were used to characterize the sample and investigate relationships among variables. Results: PSTs (N = 324) completed the survey. Multivariate analysis showed that poor work-life integration and coworker conflict were associated with greater PST burnout, while job meaningfulness and perceptions of greater visibility and inclusion were linked to decreased levels of burnout. Conclusion: Occupational factors were associated with burnout among PSTs. Competing Interests: Conflict of interest for all authors: None declared. (Copyright © 2024 The Author(s). Published by Wolters Kluwer Health, Inc. on behalf of the American College of Occupational and Environmental Medicine.) |
| Databáze: | MEDLINE |
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