Design as a quality improvement strategy: The case for design expertise.
| Autor: | Lamé G; Université Paris-Saclay, CentraleSupélec, Laboratoire Génie Industriel, Gif-sur-Yvette, France., Komashie A; Health Systems Design Group, Engineering Design Centre, Department of Engineering, University of Cambridge, Cambridge, UK.; The Healthcare Improvement Studies (THIS) Institute, University of Cambridge, Cambridge, UK., Sinnott C; The Healthcare Improvement Studies (THIS) Institute, University of Cambridge, Cambridge, UK., Bashford T; Health Systems Design Group, Engineering Design Centre, Department of Engineering, University of Cambridge, Cambridge, UK.; Department Anaesthetics, Cambridge University Hospitals NHS Foundation Trust, Cambridge, UK.; NIHR Global Health Research Group on Acquired Brain and Spine Injury, University of Cambridge, UK.; Technology and Systems Theme, Cambridge Public Health Interdisciplinary Research Centre, University of Cambridge, UK. |
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| Jazyk: | angličtina |
| Zdroj: | Future healthcare journal [Future Healthc J] 2024 Feb 29; Vol. 11 (1), pp. 100008. Date of Electronic Publication: 2024 Feb 29 (Print Publication: 2024). |
| DOI: | 10.1016/j.fhj.2024.100008 |
| Abstrakt: | Bad design in safety-critical environments like healthcare can lead to users being frustrated, excluded or injured. In contrast, good design can make it easier to use a service correctly, with impacts on both the safety and efficiency of healthcare delivery, as well as the experience of patients and staff. The participative dimension of design as an improvement strategy has recently gained traction in the healthcare quality improvement literature. However, the role of design expertise and professional design has been much less explored. Good design does not happen by accident: it takes expertise and the specific reasoning that expert designers develop through practical experience and training. Here, we define design, show why poor design can be disastrous and illustrate the benefits of good design. We argue for the recognition of distinctive design expertise and describe some of its characteristics. Finally, we discuss how design could be better promoted in healthcare improvement. Competing Interests: The authors declare no conflict of interest. (© 2024 Published by Elsevier Ltd on behalf of Royal College of Physicians.) |
| Databáze: | MEDLINE |
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