Experiences of healthcare professionals, patients and families with video calls to stimulate patient- and family-centred care during hospitalization: A scoping review.

Autor: Musters SC; Department of Surgery, Amsterdam UMC Location University of Amsterdam, Amsterdam, The Netherlands.; Cancer Treatment and Quality of Life, Cancer Center Amsterdam, Amsterdam, The Netherlands., Coolen CM; Department of Surgery, Amsterdam UMC Location University of Amsterdam, Amsterdam, The Netherlands., Jongerden IP; Department of Public and Occupational Health, Amsterdam UMC Location Vrije Universiteit Amsterdam, Amsterdam, The Netherlands.; Amsterdam Public Health, Amsterdam, The Netherlands., Schijven MP; Department of Surgery, Amsterdam UMC Location University of Amsterdam, Amsterdam, The Netherlands.; Amsterdam Public Health, Amsterdam, The Netherlands.; Amsterdam Gastroenterology Endocrinology Metabolism, Amsterdam, The Netherlands., Maaskant JM; Amsterdam Public Health, Amsterdam, The Netherlands.; Department of Internal Medicine, Amsterdam UMC Location University of Amsterdam, Amsterdam, The Netherlands.; Department of Pediatrics, Emma Children's Hospital, Amsterdam UMC, Amsterdam, The Netherlands., Eskes AM; Department of Surgery, Amsterdam UMC Location University of Amsterdam, Amsterdam, The Netherlands.; Cancer Treatment and Quality of Life, Cancer Center Amsterdam, Amsterdam, The Netherlands.; School of Nursing and Midwifery, Menzies Health Institute Queensland, Griffith University, Gold Coast, Queensland, Australia.; Faculty of Health, Center of Expertise Urban Vitality, Amsterdam University of Applied Sciences, Amsterdam, The Netherlands.
Jazyk: angličtina
Zdroj: Journal of clinical nursing [J Clin Nurs] 2024 Aug; Vol. 33 (9), pp. 3429-3467. Date of Electronic Publication: 2024 Apr 10.
DOI: 10.1111/jocn.17155
Abstrakt: Aim: To synthesize the literature on the experiences of patients, families and healthcare professionals with video calls during hospital admission. Second, to investigate facilitators and barriers of implementation of video calls in hospital wards.
Design: Scoping review.
Methods: PubMed, CINAHL and Google Scholar were searched for relevant publications in the period between 2011 and 2023. Publications were selected if they focused on experiences of patients, families or healthcare professionals with video calls between patients and their families; or between families of hospitalized patients and healthcare professionals. Quantitative and qualitative data were summarized in data charting forms.
Results: Forty-three studies were included. Patients and families were satisfied with video calls as it facilitated daily communication. Family members felt more engaged and felt they could provide support to their loved ones during admission. Healthcare professionals experienced video calls as an effective way to communicate when in-person visits were not allowed. However, they felt that video calls were emotionally difficult as it was hard to provide support at distance and to use communication skills effectively. Assigning local champions and training of healthcare professionals were identified as facilitators for implementation. Technical issues and increased workload were mentioned as main barriers.
Conclusion: Patients, families and healthcare professionals consider video calls as a good alternative when in-person visits are not allowed. Healthcare professionals experience more hesitation towards video calls during admission, as it increases perceived workload. In addition, they are uncertain whether video calls are as effective as in-person conservations.
Implications for the Clinical Practice: When implementing video calls in hospital wards, policymakers and healthcare professionals should select strategies that address the positive aspects of family involvement at distance and the use of digital communication skills.
Patient Contribution: No patient or public contribution.
(© 2024 The Authors. Journal of Clinical Nursing published by John Wiley & Sons Ltd.)
Databáze: MEDLINE