Use IT again? Dynamic roles of habit, intention and their interaction on continued system use by individuals in utilitarian, volitional contexts.

Autor:	Söllner M; Information Systems and Systems Engineering, Research Center for IS Design (ITeG), University of Kassel, Kassel, Germany., Mishra AN; Debbie and Jerry Ivy College of Business, Information Systems & Business Analytics, Iowa State University, Ames, Iowa, USA., Becker JM; Department of Marketing, BI Norwegian Business School, Oslo, Norway., Leimeister JM; Institute of Information Management, University of St.Gallen, St.Gallen, Switzerland & Information Systems, Research Center for IS Design (ITeG), University of Kassel, Kassel, Germany.
Jazyk:	angličtina
Zdroj:	European journal of information systems : an official journal of the Operational Research Society [Eur J Inf Syst] 2022 Sep 04; Vol. 33 (1), pp. 80-96. Date of Electronic Publication: 2022 Sep 04 (Print Publication: 2024).
DOI:	10.1080/0960085X.2022.2115949
Abstrakt:	This paper employs a longitudinal perspective to examine continued system use (CSU) by individuals in utilitarian, volitional contexts when alternative systems are present . We focus on two key behavioural antecedents of CSU - habit and continuance intention - and theorise how the relationships between CSU and these antecedents evolve over time. In addition, we hypothesise how the interaction effect of habit and intention on CSU evolves temporally. Our theorising differs from extant literature in two important respects: 1) In contrast to the widespread acceptance of the diminishing effect of continuance intention on CSU in the information systems (IS) literature, we hypothesise that in our context, its impact increases with time; and 2) In contrast to the negative moderation effect of habit on the relationship between intention and CSU proposed in the literature, we posit a positive interaction effect. We collect longitudinal survey data on the use of a higher education IS from students in a European university. Our results suggest that the impact of continuance intention on CSU as well as the interaction effect between habit and intention are increasing over time. We further introduce a methodological innovation - the permutation approach to conduct the multi-group analysis with repeated measures - to the literature. Competing Interests: This analysis uses the SmartPLS 3 statistical software (https://www.smartpls.com/); Jan-Michael Becker acknowledges that he has a financial interest in SmartPLS. (© 2022 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.)
Databáze:	MEDLINE
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