Designing for passengers' information needs on fellow travelers: A comparison of day and night rides in shared automated vehicles.

Autor: Flohr LA; Ergosign GmbH, Saarbrücken & Munich, Germany; Saarbrücken Graduate School of Computer Science, Saarland Informatics Campus, Saarbrücken, Germany., Schuß M; Technische Hochschule Ingolstadt (THI), Ingolstadt, Germany; Johannes Kepler Universität, Linz, Austria. Electronic address: martina.schuss@thi.de., Wallach DP; Ergosign GmbH, Saarbrücken & Munich, Germany; University of Applied Sciences Kaiserslautern, Kaiserslautern, Germany., Krüger A; German Research Center for Artificial Intelligence (DFKI), Saarland Informatics Campus, Saarbrücken, Germany., Riener A; Technische Hochschule Ingolstadt (THI), Ingolstadt, Germany.
Jazyk: angličtina
Zdroj: Applied ergonomics [Appl Ergon] 2024 Apr; Vol. 116, pp. 104198. Date of Electronic Publication: 2023 Dec 12.
DOI: 10.1016/j.apergo.2023.104198
Abstrakt: Shared automated mobility-on-demand promises efficient, sustainable, and flexible transportation. Nevertheless, security concerns, resilience, and their mutual influence - especially at night - will likely be the most critical barriers to public adoption since passengers have to share rides with strangers without a human driver on board. Prior research points out that having information about fellow travelers could alleviate the concerns of passengers and we designed two user interface variants to investigate the role of this information in an exploratory within-subjects user study (N=24). Participants experienced four automated day and night rides with varying personal information about co-passengers in a simulated environment. The results of the mixed-method study indicate that having information about other passengers (e.g., photo, gender, and name) positively affects user experience at night. In contrast, it is less necessary during the day. Considering participants' simultaneously raised privacy concerns, balancing security and privacy demands poses a substantial challenge for resilient system design.
Competing Interests: Declaration of Competing Interest The authors declare that they have no known competing financial interests or personal relationships that could have appeared to influence the work reported in this paper.
(Copyright © 2023 The Author(s). Published by Elsevier Ltd.. All rights reserved.)
Databáze: MEDLINE
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