Rating communication skills in dental practice: the impact of different sociodemographic factors.

Autor: Salim NA; Prosthodontic department, School of Dentistry, Consultant in fixed and removable prosthodontics, The University of Jordan, The University of Jordan Hospital, Amman, Jordan. n.salim@ju.edu.jo., Sallam M; Department of Pathology, Microbiology and Forensic Medicine, School of Medicine, The University of Jordan, Amman, 11942, Jordan.; Department of Clinical Laboratories and Forensic Medicine, Jordan University Hospital, Amman, 11942, Jordan., Aldweik RH; Oral and Maxillofacial Surgery Resident, Jordan University Hospital, Amman, Jordan., Sawair FA; Department of Oral and Maxillofacial Surgery, Oral Medicine and Periodontology, School of Dentistry, The University of Jordan, Jordan University Hospital, Amman, Jordan., Sharaireh AM; Conservative department, School of Dentistry, The University Jordan, Amman, Jordan., Alabed A; Health administration and Management consultant, International Medical Training Academy, London, UK.
Jazyk: angličtina
Zdroj: BMC medical education [BMC Med Educ] 2023 Dec 12; Vol. 23 (1), pp. 950. Date of Electronic Publication: 2023 Dec 12.
DOI: 10.1186/s12909-023-04958-y
Abstrakt: Background: Communication abilities are essential for the successful operation of a dental business and significantly influence outcomes, compliance, and patient satisfaction.
Aims and Methods: The aim of our study was to evaluate the knowledge and practice of doctor-patient communication among Jordanian dentists. This evaluation was conducted through a survey based on the key components of the Calgary Cambridge Observation Guides. Additionally, the impact of several sociodemographic characteristics on communication abilities was investigated. This cross-sectional study was conducted from January to June 2022. The data collection tool was an online questionnaire developed by the researchers, consisting of three sections: self-reported demographic and professional data, the practice of doctor-patient communication, and knowledge of doctor-patient communication.
Results: The study included 305 dentists, comprising 106 males and 199 females, with a mean age of 32.9 ± 9.0 years. The mean score for communication skills knowledge was 41.5, indicating a moderate level of communication skills knowledge. Female dentists demonstrated significantly higher communication scores compared to their male counterparts, and those working in the private sector scored significantly higher than those in the governmental sector or in both sectors (P ≤ 0.05). In general, older and more experienced dentists exhibited better communication skills. Educational level had a positive impact on certain communication skills items. 58.4% believed that communication skills can always be developed and improved through training sessions, while 48.9% reported never having attended such courses. 95.1% believed that training courses on communication skills are always necessary as part of the educational curriculum. The main obstacles that may deter dentists from considering communication skills courses were limited time (62.3%), course availability (37.7%), cost (28.2%), and perceived lack of importance (8.2%).
Conclusion: Among a sample of Jordanian dentists, there appears to be a discrepancy between knowledge and self-reported practices regarding communication abilities. In certain crucial, evidence-based areas of doctor-patient communication, there are fundamental deficiencies. Considering the significant role dentists play in oral health and prevention, communication skills should be a top educational priority for them.
(© 2023. The Author(s).)
Databáze: MEDLINE
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