A systematic scoping review of patient and caregiver self-report measures of satisfaction with clinicians' communication.

Autor: Wollney EN; Department of Health Outcomes and Biomedical Informatics, College of Medicine, University of Florida, Gainesville, FL, USA. Electronic address: eastonwollney@ufl.edu., Vasquez TS; College of Journalism & Communications, University of Florida, Gainesville, FL, USA., Fisher CL; Department of Health Outcomes and Biomedical Informatics, College of Medicine, University of Florida, Gainesville, FL, USA; Cancer Control and Population Sciences Program (CCPS), UF Health Cancer Center, Gainesville, FL, USA., Armstrong MJ; Department of Health Outcomes and Biomedical Informatics, College of Medicine, University of Florida, Gainesville, FL, USA; Department of Neurology, College of Medicine, University of Florida, Gainesville, FL, USA; Norman Fixel Institute for Neurological Diseases, UF Health, Gainesville, FL, USA., Paige SR; Health & Wellness Solutions, Johnson & Johnson, Inc., New Brunswick, NJ, USA., Alpert J; Internal Medicine and Geriatrics, Cleveland Clinic, Cleveland, OH, USA., Bylund CL; Department of Health Outcomes and Biomedical Informatics, College of Medicine, University of Florida, Gainesville, FL, USA; Cancer Control and Population Sciences Program (CCPS), UF Health Cancer Center, Gainesville, FL, USA.
Jazyk: angličtina
Zdroj: Patient education and counseling [Patient Educ Couns] 2023 Dec; Vol. 117, pp. 107976. Date of Electronic Publication: 2023 Sep 18.
DOI: 10.1016/j.pec.2023.107976
Abstrakt: Objective: We conducted a systematic scoping review of self-report tools used to measure patient and/or caregiver satisfaction with clinician communication. Aims included identifying: 1) instruments that have been used to measure communication satisfaction, and 2) content of the communication items on measures.
Methods: Two databases (PubMed and CINAHL) were searched for relevant studies. Eligibility included patient or caregiver self-report tools assessing satisfaction with clinicians' communication in a biomedical healthcare setting; and the stated purpose for using the measurement involved evaluating communication satisfaction and measures included more than one question about this. All data were charted in a form created by the authors.
Results: Our search yielded a total of 4531 results screened as title and abstracts; 228 studies were screened in full text and 85 studies were included in the review. We found 53 different tools used to measure communication satisfaction among those 85 studies, including 29 previously used measures (e.g., FS-ICU-24, CAHPS), and 24 original measures developed by authors. Content of communication satisfaction items included satisfaction with content-specific communication, interpersonal communication skills of clinicians, communicating to set the right environment, and global communication satisfaction items.
Conclusion: There was high variability in the number of items and types of content on measures. Communication satisfaction should be better conceptualized to improve measurement, and more robust measures should be created to capture complex factors of communication satisfaction.
Practice Implications: Creating a rigorous evaluation of satisfaction with clinician communication may help strengthen communication research and the assessment of communication interventions.
Competing Interests: Declaration of Competing Interest Dr. Paige contributed to this study while employed as a Research Scientist at Doxy.me, LLC. She is an employee at Johnson & Johnson, Inc at the time of its publication.
(Copyright © 2023 Elsevier B.V. All rights reserved.)
Databáze: MEDLINE
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