Listening and valuing clients: conceptions and practices in the care management in the Family Health Strategy.

Autor: Januário TGFM; Universidade Regional do Cariri (URCA). Rua Cel. Antônio Luíz 1161, Pimenta. 63105-010 Crato CE Brasil. tacyla.muniz@urca.br., Varela LD; Universidade Regional do Cariri (URCA). Rua Cel. Antônio Luíz 1161, Pimenta. 63105-010 Crato CE Brasil. tacyla.muniz@urca.br., Oliveira KNS; Prefeitura Municipal de Iguatu. Iguatu CE Brasil., Faustino RDS; Prefeitura Municipal do Barro. Barro CE Brasil., Pinto AGA; Universidade Regional do Cariri (URCA). Rua Cel. Antônio Luíz 1161, Pimenta. 63105-010 Crato CE Brasil. tacyla.muniz@urca.br.
Jazyk: Portuguese; English
Zdroj: Ciencia & saude coletiva [Cien Saude Colet] 2023 Aug; Vol. 28 (8), pp. 2283-2290. Date of Electronic Publication: 2023 Apr 26.
DOI: 10.1590/1413-81232023288.05952023
Abstrakt: We aimed to analyze the practices of receiving, bonding, and shared responsibility in producing care in the Family Health Strategy. This qualitative, exploratory study in the dimension of hermeneutics-dialectics was conducted from August and November 2021 in Iguatu, Ceará, with 25 professional coordinators of the Family Health Strategy teams. A semi-structured interview was adopted to collect data. We identified different conceptions among the coordinators about reception and bonding. We shared responsibility: conceptual aspects linked to the experimental care practice mode the team experienced, the aspects that intervened in these processes, and the relationships built through care management and production. We evidenced contributions to evaluating and improving care management and production in the Family Health Strategy and the Unified Health System (SUS). Reception, bonding, and shared responsibility were proven potential tools in qualifying care management in the Family Health Strategy. Improving professional skills and investing in relational technologies are required for humanized health practice.
Databáze: MEDLINE