Leaders' emotional labour and abusive supervision: The moderating role of mindfulness.

Autor: Ortynsky M; Telfer School of Management, University of Ottawa, Ottawa, Ontario, Canada., Walsh MM; Sobey School of Business, Saint Mary's University, Halifax, Nova Scotia, Canada., Carleton E; Hill and Levene Schools of Business, University of Regina, Regina, Saskatchewan, Canada., Ziemer J; Hill and Levene Schools of Business, University of Regina, Regina, Saskatchewan, Canada.
Jazyk: angličtina
Zdroj: Stress and health : journal of the International Society for the Investigation of Stress [Stress Health] 2024 Apr; Vol. 40 (2), pp. e3298. Date of Electronic Publication: 2023 Jul 27.
DOI: 10.1002/smi.3298
Abstrakt: In this study, we examine how leaders' emotional labour strategies (surface acting and deep acting) deplete leaders' self-control resources to predict abusive supervision, in addition to the moderating role of leader mindfulness. Integrating ego-depletion theory and emotion regulation theory, we hypothesise that deep acting and surface acting predict higher levels of abusive supervision, which is mediated by reduced self-control. Furthermore, we predict that leaders' trait mindfulness moderates the relationship between emotional labour and self-control on abusive supervision. Results from a three-wave study of leader-follower dyads supported mediation hypotheses; both deep and surface acting predicted abusive supervision, which is mediated by reduced self-control. Our moderated mediation hypotheses were supported for deep acting but not surface acting. This research contributes to the literature by demonstrating the depleting nature of emotional labour in leadership and the importance of leader mindfulness as a boundary condition that can make deep acting less harmful for leader behaviour.
(© 2023 John Wiley & Sons Ltd.)
Databáze: MEDLINE
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