Patients preferences for communication during video consultations.

Autor: Mazouri-Karker S; E-health and Telemedicine Division, Geneva University Hospitals, Geneva, Switzerland. Electronic address: dr.mazouri@cmtb.ch., Braillard O; Primary Care Division, Geneva University Hospitals, Geneva, Switzerland., Lüchinger R; Faculty of Medicine, University of Geneva, Geneva, Switzerland., Bajwa N; Primary Care Division, Geneva University Hospitals, Geneva, Switzerland; Faculty of Medicine, University of Geneva, Geneva, Switzerland., Achab S; Primary Care Division, Geneva University Hospitals, Geneva, Switzerland; ReConnecte Unit, Addiction Division, University Hospitals, Geneva, Switzerland., Hudelson P; Primary Care Division, Geneva University Hospitals, Geneva, Switzerland., Dao MD; Primary Care Division, Geneva University Hospitals, Geneva, Switzerland; Faculty of Medicine, University of Geneva, Geneva, Switzerland., Junod-Perron N; Primary Care Division, Geneva University Hospitals, Geneva, Switzerland; Faculty of Medicine, University of Geneva, Geneva, Switzerland.
Jazyk: angličtina
Zdroj: Patient education and counseling [Patient Educ Couns] 2023 Oct; Vol. 115, pp. 107894. Date of Electronic Publication: 2023 Jul 13.
DOI: 10.1016/j.pec.2023.107894
Abstrakt: Objective The aim of our simulation-based study was to explore patient preferences for physician behaviours in video consultations METHODS: We conducted an exploratory study in outpatient setting in Geneva, Switzerland.Patients were invited to watch two variations videos of six simulated physician communication behaviours (camera framing, gaze orientation, initial talk at the opening phase, privacy reminder, pauses, empathy)and to indicate which one they preferred RESULTS: 417 patients watched three different video-recorded encounters. Most patients preferred framing with both face and bust (50.7 %) versus face alone (21.8 %). They valued eye gazing towards the camera (42.9 %) versus eye gazing shifting between screen and camera (13 %). The social talk related to the connection quality was appreciated (43.1 % vs 17.1 %) as well as the privacy reminder (80.8 % vs 6.5 %). Patients preferred short rather than long pauses after physician's statements (63.9 vs 14.9 %) as well as expressive rather than neutral nonverbal behaviour (46.7 % vs 17.6 %). CONCLUSION: Our results confirm that patients prefer the use of video specific communication behaviours recommended by experts except for shifting eye gaze and long pauses after physician's statements. PRACTICE IMPLICATIONS: Given the increasing use of video consultations, video communication "best practices"should be systematically addressed in physician training.
Competing Interests: Declaration of Competing Interest This manuscript has not been previously published and is not under consideration in the same or substantially similar form in any other peer-reviewed media. All authors listed have contributed sufficiently to the project, and all those who are qualified to be authors are listed in the author by-line. No conflicts of interest, financial or other, exist.
(Copyright © 2023 The Authors. Published by Elsevier B.V. All rights reserved.)
Databáze: MEDLINE
Externí odkaz: