What Makes a 5-Star Orthopaedic Sports Medicine Surgeon? An Analysis of Positive Online Patient Reviews.

Autor:	Noel ME; Department of Orthopedics Wake Forest University, Winston Salem, North Carolina, USA., Kuttner NP; Department of Orthopedics, The Ohio State University, Columbus, Ohio, USA., Lebaron Z; Department of Radiology, Creighton University, Phoenix, Arizona, USA., Richman EH; Department of Orthopedics, University of Colorado, Aurora, Colorado, USA., Tummala S; Department of Orthopedic Surgery, Mayo Clinic Arizona, Phoenix, Arizona, USA., Brinkman JC; Department of Orthopedic Surgery, Mayo Clinic Arizona, Phoenix, Arizona, USA., Chhabra A; Department of Orthopedic Surgery, Mayo Clinic Arizona, Phoenix, Arizona, USA.
Jazyk:	angličtina
Zdroj:	Orthopaedic journal of sports medicine [Orthop J Sports Med] 2023 Jul 12; Vol. 11 (7), pp. 23259671231181378. Date of Electronic Publication: 2023 Jul 12 (Print Publication: 2023).
DOI:	10.1177/23259671231181378
Abstrakt:	Background: The increased focus on patient satisfaction has led to growth in the use of physician rating websites. Purpose: To analyze the factors associated with online 5-star patient reviews for orthopaedic sports medicine surgeons. Study Design: Cross-sectional study. Methods: A total of 70 orthopaedic sports medicine surgeons were randomly selected from the AOSSM website. A search was performed for these surgeons on Yelp.com. All reviews other than 5 stars (of a possible 5 stars) were excluded from the study. Each review was categorized as referring to a surgical or nonsurgical aspect of care, and each comment within the review was categorized as being clinically or nonclinically related. Comments were further subcategorized by specific features such as bedside manner, clinical outcomes, and patient education. Categorical variables were analyzed using the chi-square test. Results: Overall, 400 five-star reviews were included in the study, comprising 1225 total positive comments. Of the 400 five-star reviews, 200 (50%) were from surgically treated patients, and 200 (50%) were from nonsurgically treated patients. Of the 1225 positive comments, 505 (41%) were clinically related, and 720 (59%) were nonclinical. The most common positive clinical comments were for clear treatment plans (191 reviews [48%]), good outcomes (173 reviews [43%]), and providing alternative treatment plans (55 reviews [14%]). The most common positive nonclinical comments were for good physician bedside manner (287 reviews [72%]), friendly/professional staff (194 reviews [49%]), and ease of scheduling (68 reviews [17%]). Conclusion: The majority of 5-star patient reviews left positive comments regarding nonclinical aspects of care such as physician bedside manner and friendly staff. The most common positive comments regarding clinical aspects concerned good outcomes and clear treatment plans. The overall most common positive comment, in both surgically and nonsurgically treated patients, referred to good bedside manner. Competing Interests: One or more of the authors has declared the following potential conflict of interest or source of funding: S.T. has received education payments from ImpactOrtho. A.C. has received education payments from Arthrex and consulting fees from Zimmer Biomet. AOSSM checks author disclosures against the Open Payments Database (OPD). AOSSM has not conducted an independent investigation on the OPD and disclaims any liability or responsibility relating thereto. (© The Author(s) 2023.)
Databáze:	MEDLINE
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