Technologies and social services. An overview of technology use by users of social services.

Autor: Moreno RM; Department of Sociology, Social Work and Public Health, University of Huelva, Huelva, Spain., Borrero MF; Department of Sociology, Social Work and Public Health, University of Huelva, Huelva, Spain., Ferri Fuentevilla E; Department of Sociology, Social Work and Public Health, University of Huelva, Huelva, Spain., Medina FR; Department of Social Sciences, Pablo de Olavide University, Seville, Spain., Luchena AM; Department of Sociology, Social Work and Public Health, University of Huelva, Huelva, Spain., Aguado OV; Department of Sociology, Social Work and Public Health, University of Huelva, Huelva, Spain.
Jazyk: angličtina
Zdroj: PloS one [PLoS One] 2023 May 04; Vol. 18 (5), pp. e0284966. Date of Electronic Publication: 2023 May 04 (Print Publication: 2023).
DOI: 10.1371/journal.pone.0284966
Abstrakt: Information and communication technologies have significantly transformed the way advanced societies interact, produce, deliver services and consume resources. All walks of life are now touched by these technologies. However, compared to other areas of society, digital penetration is much lower in the development of and access to social services. The main objective of this paper was to find out what technological devices are used, how they are used and the way citizens interact with public bodies using technology to deliver social services. This has been part of a wider project on innovation in social services using participative methodologies centred on the development of local Hubs. The findings reveal a digital divide in technology-enabled access to social services that excludes the very people most in need of benefits and support.
Competing Interests: The authors have declared that no competing interests exist.
(Copyright: © 2023 Moreno et al. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.)
Databáze: MEDLINE
Externí odkaz:
Nepřihlášeným uživatelům se plný text nezobrazuje