Design and Integration of a Texting Tool to Keep Patients' Family Members Updated During Hospitalization: Family Members' Perspectives.

Autor:	Bruce CR; System Patient Experience, Houston Methodist Hospital System, Houston, TX, USA., Kamencik-Wright A; System Patient Experience, Houston Methodist Hospital System, Houston, TX, USA., Zuniga-Georgy N; System Patient Experience, Houston Methodist Hospital System, Houston, TX, USA., Vinh TM; Information Technology Division, Houston Methodist Hospital System, Houston, TX, USA., Shah H; Information Technology Division, Houston Methodist Hospital System, Houston, TX, USA., Shallcross J; Department name is CareSense, MedTrak, Inc., Conshohocken, PA, USA., Giammattei C; Department name is CareSense, MedTrak, Inc., Conshohocken, PA, USA., O'Rourke C; Department name is CareSense, MedTrak, Inc., Conshohocken, PA, USA., Smith M; Service Quality and Guest Relations, Houston Methodist Sugar Land Hospital, Sugar Land, TX, USA., Bruchhaus L; Service Quality and Guest Relations, Houston Methodist Sugar Land Hospital, Sugar Land, TX, USA., Bowens Y; Service Quality and Guest Relations, Houston Methodist Hospital, Houston, TX, USA., Goode K; Service Quality and Guest Relations, Houston Methodist Hospital, Houston, TX, USA., Arabie LA; Service Quality and Guest Relations, Houston Methodist Clear Lake Hospital, Nassau Bay, TX, USA., Sauceda K; Service Quality and Guest Relations, Houston Methodist Sugar Land Hospital, Sugar Land, TX, USA., Pacha M; Service Quality and Guest Relations, Houston Methodist Sugar Land Hospital, Sugar Land, TX, USA., Martinez S; Service Quality and Guest Relations, Houston Methodist Willowbrook Hospital, Houston, TX, USA., Chisum J; Service Quality and Guest Relations, Houston Methodist Baytown Hospital, Baytown, TX, USA., Saldaña DO RB; Department of Emergency Medicine, Houston Methodist Hospital, Houston, TX, USA., Desai SN; Department of Surgery, Houston Methodist Sugar Land Hospital, Sugar Land, TX, USA., Awar M; Department of Medicine, Houston Methodist Hospital, Houston, TX, USA., R Vernon T; System Patient Experience, Houston Methodist Hospital System, Houston, TX, USA.
Jazyk:	angličtina
Zdroj:	Journal of patient experience [J Patient Exp] 2023 Mar 22; Vol. 10, pp. 23743735231154963. Date of Electronic Publication: 2023 Mar 22 (Print Publication: 2023).
DOI:	10.1177/23743735231154963
Abstrakt:	While there is an evolving literature on the benefits of texting and patient-centered technologies, texting initiatives have not focused on family members. We sought to identify patients' family members' perspectives on facilitators and barriers to using 1 digital texting innovation to promote family-centered care during patients' hospitalizations. This qualitative study was conducted at a tertiary care center in Houston, consisting of 7 hospitals (1 academic hospital and 6 community hospitals), involving analyzation of 3137 comments from family members who used the digital texting technology. Thematic analysis methods were used. The data analysis for loved ones' feedback resulted in 4 themes as facilitators: (1) inpatient text messaging keeps loved ones updated and connected (n = 611); (2) inpatient text messaging allows for stronger continuity of communication (n = 69); (3) messaging promotes a sense of staff compassion and service (n = 245); and (4) messaging reduces phone calls (n = 65). The data analysis resulted in 4 themes as barriers to text messaging helpfulness: (1) messages could feel generic (n = 31); (2) inpatient texting was not needed if all loved ones were regularly at bedside (n = 6); (3) messages could have a perceived delay (n = 37); and (4) security features could impact convenience (n = 29). Our findings indicate that family members and loved ones value inpatient text messages, not only for the information the messages provide, but also because the act of writing text messages and preparing loved ones shows inclusiveness, compassion, and family-centered care. Competing Interests: The authors declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article. (© The Author(s) 2023.)
Databáze:	MEDLINE
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