Investigating Patient Experience, Satisfaction, and Trust in an Integrated Virtual Care (IVC) Model: A Cross-Sectional Survey.
| Autor: | Buchanan S; University of Ottawa Faculty of Medicine, Ottawa, Ontario, Canada., Peixoto C; Institut du Savoir Montfort, Ottawa, Ontario, Canada., Belanger C; University of Ottawa Faculty of Medicine, Ottawa, Ontario, Canada.; Institut du Savoir Montfort, Ottawa, Ontario, Canada., Archibald D; Department of Family Medicine, University of Ottawa, Ottawa, Ontario, Canada., Bjerre L; University of Ottawa Faculty of Medicine, Ottawa, Ontario, Canada.; Institut du Savoir Montfort, Ottawa, Ontario, Canada., Fitzsimon J; University of Ottawa Faculty of Medicine, Ottawa, Ontario, Canada jfitzsi2@uottawa.ca.; Department of Family Medicine, University of Ottawa, Ottawa, Ontario, Canada. |
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| Jazyk: | angličtina |
| Zdroj: | Annals of family medicine [Ann Fam Med] 2023 Jul-Aug; Vol. 21 (4), pp. 338-340. Date of Electronic Publication: 2023 Mar 21. |
| DOI: | 10.1370/afm.2978 |
| Abstrakt: | To improve access to primary care in underserved communities, we established a hybrid model of delivering team-based, comprehensive primary care using both in-person and virtual care options with family physician leadership. Using a cross-sectional online survey (n = 121), results showed high levels (90%) of patient satisfaction. Our findings suggest that a similar hybrid model for primary care delivery can provide levels of patient satisfaction comparable to traditional in-person models of primary care. This can be achieved regardless of whether patients had previously been attached to the same family physician before receiving care through the hybrid model. Annals "Online First" article. (© 2023 Annals of Family Medicine, Inc.) |
| Databáze: | MEDLINE |
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