Impact of COVID-19 on Management, Quality and Satisfaction of Health Organizations: A Case Study in a Portuguese Hospital.

Autor: Gaspar T; Universidade Lusófona das Humanidades e Tecnologias/HEI-LAB, Campo Grande 376, 1749-024 Lisbon, Portugal.; Portuguese Lab for Healthy Workplaces, Lisbon, Portugal.; ISAMB/Lisbon University, Lisbon, Portugal., Salado V; Sevilla University, Seville, Spain., do Céu Machado M; Portuguese Lab for Healthy Workplaces, Lisbon, Portugal.; ISAMB/Lisbon University, Lisbon, Portugal., Guedes FB; Portuguese Lab for Healthy Workplaces, Lisbon, Portugal.; ISAMB/Lisbon University, Lisbon, Portugal., Faia-Correia M; Universidade Lusófona das Humanidades e Tecnologias/HEI-LAB, Campo Grande 376, 1749-024 Lisbon, Portugal.; Portuguese Lab for Healthy Workplaces, Lisbon, Portugal.; COMEGI-Centro de Investigação em Organizações, Mercados e Gestão Industrial, Lisbon, Portugal., Coelho A; Universidade de Évora, Évora, Portugal.; Comprehensive Health Research Centre (CHRC)/Évora University, Évora, Portugal.
Jazyk: angličtina
Zdroj: International journal of environmental research [Int J Environ Res] 2023; Vol. 17 (1), pp. 21. Date of Electronic Publication: 2023 Jan 27.
DOI: 10.1007/s41742-022-00505-7
Abstrakt: The hospital health care professionals are the front-line fighting COVID-19 considering they are responsible for all the care provided to patients. The purpose of this study was to determine the impact of COVID-19 at the hospital management level and, also, to understand how psychosocial environment, and satisfaction of Health Professionals were affected. A case study was performed in a Portuguese Hospital. Data were collected at one hospital under study at two different occasions: the first before the pandemic (November 2019) and the second almost two years after the pandemic started (November 2021). Regarding data collection, 37.0% of participants responded in the occasion 1 ( n  = 296) and 63.0% responded in the occasion 2 ( n  = 503). The instrument for the Assessment of Global Management of Health Organizations (AGMHO) consists of 39 items organized into six dimensions (Gaspar et al. in J Occup Environ Med 63: 581-587, 2021). Comparing timings pre and during pandemic COVID-19, it was found that the participants in the pre-COVID-19 era showed stronger organizational culture, higher quality of life, better psychosocial environment regarding content/leadership and higher job satisfaction when compared to the participants during pandemic COVID-19. On the other hand, participants in the second occasion were found to have higher psychosocial risks related to mental health when compared to participants in the pre-COVID-19 phase. We conclude that the professionals' perception of the different dimensions of the health organization worsened after 2 years of the pandemic. With special focus on psychosocial risks at work and relationship with leadership.
Competing Interests: Conflict of interestNone.
(© The Author(s) 2023.)
Databáze: MEDLINE
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