Journey Mapping to Improve Patient-Family Experience and Teamwork: Applying a Systems Thinking Tool to a Pediatric Ambulatory Clinic.

Autor: Natale V; Departments of Quality Improvement (Ms Natale) and Specialty Clinic (Ms Gerohristodoulos), Johns Hopkins Hospital, Baltimore, Maryland; Department of Pediatrics, Johns Hopkins University School of Medicine, Baltimore, Maryland (Drs Pruette, Scheimann, and Kim); Department of Service Excellence, Johns Hopkins Health System, Baltimore, Maryland (Dr Allen); Armstrong Institute for Patient Safety and Quality, Johns Hopkins University School of Medicine, Baltimore, Maryland (Drs Allen and Kim); and Department of Health Policy and Management, Johns Hopkins University Bloomberg School of Public Health, Baltimore, Maryland (Dr Kim)., Pruette C, Gerohristodoulos K, Scheimann A, Allen L, Kim JM
Jazyk: angličtina
Zdroj: Quality management in health care [Qual Manag Health Care] 2023 Jan-Mar 01; Vol. 32 (1), pp. 61-64.
DOI: 10.1097/QMH.0000000000000409
Abstrakt: Competing Interests: The authors declare no conflicts of interest.
Databáze: MEDLINE