| Autor: |
Sas DJ; Division of Pediatric Nephrology and Hypertension, Mayo Clinic, Rochester, MN, USA., Absah I; Division of Pediatric Gastroenterology and Hepatology, Mayo Clinic, Rochester, MN, USA., Phelan SM; Division of Health Care Delivery Research & Robert D. and Patricia E. Kern Center for the Science of Health Care Delivery, Mayo Clinic, Rochester, MN, USA., Joshi AY; Division of Pediatric Allergy and Immunology, Mayo Clinic, Rochester, MN, USA., Creo AL; Division of Pediatric Endocrinology and Metabolism, Mayo Clinic, Rochester, MN, USA., Behl S; Children's Research Center, Department of Pediatric and Adolescent Medicine, Mayo Clinic, Rochester, MN, USA., Hanson KT; Robert D. and Patricia E. Kern Center for the Science of Health Care Delivery, Mayo Clinic, Rochester, MN, USA., Kumar S; Division of Pediatric Endocrinology and Metabolism, Mayo Clinic, Rochester, MN, USA. |
| Abstrakt: |
Patient satisfaction (PS) surveying has become a commonly used measure of physician performance, but little is known about the impact on pediatricians. To investigate our hypothesis that PS surveys negatively impact pediatricians, we conducted a survey at an academic children's medical center. Of 155 eligible physicians, 115 responded (response rate 74%). Two-thirds (68%) did not find the PS score report useful and 88% did not feel that PS scores accurately reflect the physician's clinical ability. A third reported ordering tests, medications, or consultations due to pressure for higher PS scores. In addition, one-third agreed that PS surveys contribute to burnout and make it difficult to practice meaningful medicine. Overall, PS score reporting has a negative impact on pediatricians, especially those who are female, BIPOC (Black, Indigenous, and People of color), subspecialists, younger, and attended non-US medical schools. Further investigation into improved methods for providing feedback to pediatric physicians is warranted. |
