Online Patient Reviews of Breast Reconstruction: RealSelf Analysis.

Autor: Pham JT; Eastern Virginia Medical School Division of Plastic Surgery, Norfolk, Virg., Kim JK; The University of California, Irvine, Department of Plastic Surgery, Orange, Calif., Hunt SE; The University of California, Irvine, Department of Plastic Surgery, Orange, Calif., Willette DM; The University of California, Irvine, Department of Plastic Surgery, Orange, Calif., Tang CJ; The University of California, Irvine, Department of Plastic Surgery, Orange, Calif.
Jazyk: angličtina
Zdroj: Plastic and reconstructive surgery. Global open [Plast Reconstr Surg Glob Open] 2022 Nov 21; Vol. 10 (11), pp. e4476. Date of Electronic Publication: 2022 Nov 21 (Print Publication: 2022).
DOI: 10.1097/GOX.0000000000004476
Abstrakt: RealSelf is an online community that hosts an expansive number of online reviews for cosmetic and reconstructive plastic surgery procedures. The purpose of this study is to analyze patient satisfaction with breast reconstruction procedures from RealSelf to determine factors contributing to a positive or negative patient experience.
Methods: The breast reconstruction category from RealSelf.com was analyzed using a web crawler-based application built from Python and Selenium. Reviews were collected from May 2009 to November 2021. Information including RealSelf's inherent "worth it" ranking system, review text, the number of submitted photographs, and the number of readers who found the review helpful was captured. The content of the review was then independently reviewed by the authors and was categorized with key factors that determined positive or negative reviews.
Results: A total of 3451 breast reconstruction reviews were collected. After the authors analyzed each review, 3225 (94.33%) were identified as positive reviews. The most common factors associated with positive reviews were physician demeanor (n = 2600, 31.7%), aesthetic outcome (n = 1955, 23.8%), or staff (n = 1543, 18.8%), while negative reviews were associated with unfavorable aesthetic outcome (n = 94, 28.9%), physician demeanor (n = 82, 25.2%), or postoperative complications (n = 75, 23.1%).
Conclusions: Although there are surveys that analyze patient satisfaction for breast reconstruction, there has not been a study that analyzed a large online review database. Predominating factors in both positive and negative reviews were physician demeanor and aesthetic outcome.
Competing Interests: Disclosure: The authors have no financial interest to declare in relation to the content of this article.
(Copyright © 2022 The Authors. Published by Wolters Kluwer Health, Inc. on behalf of The American Society of Plastic Surgeons.)
Databáze: MEDLINE