Quality Improvement in Itself Changes Your Thinking : Lessons From Disseminating Quality Improvement Methods Through a Multisite International Collaborative Palliative Care Project in India.

Autor:	Satija A; Department of Onco-Anesthesia and Palliative Medicine, Dr B. R. Ambedkar, IRCH, AIIMS, New Delhi, India., Lorenz KA; VA HSR&D Center for Innovation to Implementation (Ci2i), Menlo Park, CA.; Division of Primary Care and Population Health, Stanford University School of Medicine, Palo Alto, CA., Spruijt O; Peter MacCallum Cancer Center, University of Melbourne, Melbourne, VIC, Australia., Ganesh A; Department of Onco-Anesthesia and Palliative Medicine, Dr B. R. Ambedkar, IRCH, AIIMS, New Delhi, India., Singh N; VA HSR&D Center for Innovation to Implementation (Ci2i), Menlo Park, CA.; Division of Primary Care and Population Health, Stanford University School of Medicine, Palo Alto, CA., Connell NB; VA HSR&D Center for Innovation to Implementation (Ci2i), Menlo Park, CA.; Division of Primary Care and Population Health, Stanford University School of Medicine, Palo Alto, CA., Gamboa RC; VA HSR&D Center for Innovation to Implementation (Ci2i), Menlo Park, CA.; Division of Primary Care and Population Health, Stanford University School of Medicine, Palo Alto, CA., Fereydooni S; Yale School of Medicine, New Haven, CT., Chandrashekaran S; Duke University School of Medicine, Durham, NC., Hennings T; VA HSR&D Center for Innovation to Implementation (Ci2i), Menlo Park, CA., Giannitrapani KF; VA HSR&D Center for Innovation to Implementation (Ci2i), Menlo Park, CA.; Division of Primary Care and Population Health, Stanford University School of Medicine, Palo Alto, CA., Bhatnagar S; Department of Onco-Anesthesia and Palliative Medicine, Dr B. R. Ambedkar, IRCH, AIIMS, New Delhi, India.
Jazyk:	angličtina
Zdroj:	JCO global oncology [JCO Glob Oncol] 2022 Oct; Vol. 8, pp. e2200147.
DOI:	10.1200/GO.22.00147
Abstrakt:	Purpose: Seven major palliative care (PC) centers in India were mentored through the Palliative Care-Promoting Assessment and Improvement of the Cancer Experience (PC-PAICE) by US and Australian academic institutions to implement a quality improvement (QI) project to improve the accessibility and quality of PC at their respective centers. The objective was to evaluate the experiences of teams in implementing QI methods across diverse geographical settings in India. Methods: A quota sampling approach was used to elicit perspectives of local stakeholders at each site. The Consolidated Framework for Implementation Research informed development of a semistructured interview guide. Analysis leveraged deductive and inductive approaches. Results: We interviewed 44 participants (eight organizational leaders, 12 clinical leaders, and 24 team members) at seven sites and identified five themes. (1) Implementing QI methods enabled QI teams to think analytically to solve a complex problem and to identify resources. (2) Developing a problem statement by identifying specific gaps in patient care fostered team collaboration toward a common goal. (3) Making use of QI tools (eg, A3 process) systematically provided a new, straightforward QI toolkit and improved QI teams' conceptual understanding. (4) Enhancing stakeholder engagement allowed shared understanding of QI team members' roles and processes and shaped interventions tailored to the local context. (5) Designing less subjective processes for patient care such as assessment scales to identify patient's symptomatic needs positively changed work practices and culture. Conclusion: Engaging and empowering multiple stakeholders to use QI methods facilitated the expansion and improvement of PC and cancer services in India. PC-PAICE demonstrated an efficient, effective way to apply QI methods in an international context. The impact of PC-PAICE is being magnified by developing a cadre of Indian QI leaders.
Databáze:	MEDLINE
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