Reducing Inpatient Psychiatric Unit Denials: A Case Management Quality Improvement Project.

Autor:	Baum G; Gwen Baum, MSN, RN, ACM, CCM , has 20 years of experience in Hospital Case Management, Utilization and Denials Management. She is a Utilization Review Nurse at Stanford Health Care and has served on many quality improvement initiatives.; Michaela Sullivan, MSN, RN, PHN , serves as the Administrative Director of Hospital and Clinic Activation for Stanford Health Care. She spent the last 10 years with Stanford Medicine as a Case Manager, then a Manager of Care Coordination focusing in Utilization Management. She received a Bachelor of Arts in Political Science from the University of Arizona and a Master of Science in Nursing with a Case Management focus from Samuel Merritt University.; Lisa Kohne, MSN, RN, PHN, ACM , is the Manager of Cardiovascular Clinical Care Services at Stanford Children's Health. At the time this project was completed, she was a Utilization Review Nurse at Stanford Health Care. She earned her Master's in Nurse Case Management from Samuel Merritt University in 2010. She has many years of experience in clinical case management, leadership, and currently serves as Adjunct Faculty at Samuel Merritt University.; Colette Seaberry, MSN, RN, ACM , is a Utilization Review Nurse at Stanford Health Care. She earned her Master's in Nursing Case Management from Samuel Merritt University and has practiced at Stanford Health Care for 5 years. She maintains an ACM certification.; Taryn Powers, MPH , is a Case Management Liaison who supports the Utilization Review Team at Stanford Healthcare. She earned her Master's in Public Health in Health Policy and Ethics from Creighton University and has worked at Stanford Healthcare for 7 years., Sullivan M; Gwen Baum, MSN, RN, ACM, CCM , has 20 years of experience in Hospital Case Management, Utilization and Denials Management. She is a Utilization Review Nurse at Stanford Health Care and has served on many quality improvement initiatives.; Michaela Sullivan, MSN, RN, PHN , serves as the Administrative Director of Hospital and Clinic Activation for Stanford Health Care. She spent the last 10 years with Stanford Medicine as a Case Manager, then a Manager of Care Coordination focusing in Utilization Management. She received a Bachelor of Arts in Political Science from the University of Arizona and a Master of Science in Nursing with a Case Management focus from Samuel Merritt University.; Lisa Kohne, MSN, RN, PHN, ACM , is the Manager of Cardiovascular Clinical Care Services at Stanford Children's Health. At the time this project was completed, she was a Utilization Review Nurse at Stanford Health Care. She earned her Master's in Nurse Case Management from Samuel Merritt University in 2010. She has many years of experience in clinical case management, leadership, and currently serves as Adjunct Faculty at Samuel Merritt University.; Colette Seaberry, MSN, RN, ACM , is a Utilization Review Nurse at Stanford Health Care. She earned her Master's in Nursing Case Management from Samuel Merritt University and has practiced at Stanford Health Care for 5 years. She maintains an ACM certification.; Taryn Powers, MPH , is a Case Management Liaison who supports the Utilization Review Team at Stanford Healthcare. She earned her Master's in Public Health in Health Policy and Ethics from Creighton University and has worked at Stanford Healthcare for 7 years., Kohne L; Gwen Baum, MSN, RN, ACM, CCM , has 20 years of experience in Hospital Case Management, Utilization and Denials Management. She is a Utilization Review Nurse at Stanford Health Care and has served on many quality improvement initiatives.; Michaela Sullivan, MSN, RN, PHN , serves as the Administrative Director of Hospital and Clinic Activation for Stanford Health Care. She spent the last 10 years with Stanford Medicine as a Case Manager, then a Manager of Care Coordination focusing in Utilization Management. She received a Bachelor of Arts in Political Science from the University of Arizona and a Master of Science in Nursing with a Case Management focus from Samuel Merritt University.; Lisa Kohne, MSN, RN, PHN, ACM , is the Manager of Cardiovascular Clinical Care Services at Stanford Children's Health. At the time this project was completed, she was a Utilization Review Nurse at Stanford Health Care. She earned her Master's in Nurse Case Management from Samuel Merritt University in 2010. She has many years of experience in clinical case management, leadership, and currently serves as Adjunct Faculty at Samuel Merritt University.; Colette Seaberry, MSN, RN, ACM , is a Utilization Review Nurse at Stanford Health Care. She earned her Master's in Nursing Case Management from Samuel Merritt University and has practiced at Stanford Health Care for 5 years. She maintains an ACM certification.; Taryn Powers, MPH , is a Case Management Liaison who supports the Utilization Review Team at Stanford Healthcare. She earned her Master's in Public Health in Health Policy and Ethics from Creighton University and has worked at Stanford Healthcare for 7 years., Seaberry C; Gwen Baum, MSN, RN, ACM, CCM , has 20 years of experience in Hospital Case Management, Utilization and Denials Management. She is a Utilization Review Nurse at Stanford Health Care and has served on many quality improvement initiatives.; Michaela Sullivan, MSN, RN, PHN , serves as the Administrative Director of Hospital and Clinic Activation for Stanford Health Care. She spent the last 10 years with Stanford Medicine as a Case Manager, then a Manager of Care Coordination focusing in Utilization Management. She received a Bachelor of Arts in Political Science from the University of Arizona and a Master of Science in Nursing with a Case Management focus from Samuel Merritt University.; Lisa Kohne, MSN, RN, PHN, ACM , is the Manager of Cardiovascular Clinical Care Services at Stanford Children's Health. At the time this project was completed, she was a Utilization Review Nurse at Stanford Health Care. She earned her Master's in Nurse Case Management from Samuel Merritt University in 2010. She has many years of experience in clinical case management, leadership, and currently serves as Adjunct Faculty at Samuel Merritt University.; Colette Seaberry, MSN, RN, ACM , is a Utilization Review Nurse at Stanford Health Care. She earned her Master's in Nursing Case Management from Samuel Merritt University and has practiced at Stanford Health Care for 5 years. She maintains an ACM certification.; Taryn Powers, MPH , is a Case Management Liaison who supports the Utilization Review Team at Stanford Healthcare. She earned her Master's in Public Health in Health Policy and Ethics from Creighton University and has worked at Stanford Healthcare for 7 years., Powers T; Gwen Baum, MSN, RN, ACM, CCM , has 20 years of experience in Hospital Case Management, Utilization and Denials Management. She is a Utilization Review Nurse at Stanford Health Care and has served on many quality improvement initiatives.; Michaela Sullivan, MSN, RN, PHN , serves as the Administrative Director of Hospital and Clinic Activation for Stanford Health Care. She spent the last 10 years with Stanford Medicine as a Case Manager, then a Manager of Care Coordination focusing in Utilization Management. She received a Bachelor of Arts in Political Science from the University of Arizona and a Master of Science in Nursing with a Case Management focus from Samuel Merritt University.; Lisa Kohne, MSN, RN, PHN, ACM , is the Manager of Cardiovascular Clinical Care Services at Stanford Children's Health. At the time this project was completed, she was a Utilization Review Nurse at Stanford Health Care. She earned her Master's in Nurse Case Management from Samuel Merritt University in 2010. She has many years of experience in clinical case management, leadership, and currently serves as Adjunct Faculty at Samuel Merritt University.; Colette Seaberry, MSN, RN, ACM , is a Utilization Review Nurse at Stanford Health Care. She earned her Master's in Nursing Case Management from Samuel Merritt University and has practiced at Stanford Health Care for 5 years. She maintains an ACM certification.; Taryn Powers, MPH , is a Case Management Liaison who supports the Utilization Review Team at Stanford Healthcare. She earned her Master's in Public Health in Health Policy and Ethics from Creighton University and has worked at Stanford Healthcare for 7 years.
Jazyk:	angličtina
Zdroj:	Professional case management [Prof Case Manag] 2022 Nov-Dec 01; Vol. 27 (6), pp. 288-294.
DOI:	10.1097/NCM.0000000000000587
Abstrakt:	Purpose of Project: The purpose of the inpatient psychiatric unit denials reduction project was to establish a taskforce to analyze denials data for root cause and identify an effective solution to prevent denials through improved provider documentation. Primary Practice Setting: The development and implementation of the project occurred at Stanford Health Care, a nonprofit Level 1 trauma hospital, with a 29-bed inpatient psychiatric unit containing both open and secured levels of care. The project was led by the Utilization/Denials Management team, which is subteam within the Case Management Department. Team members are Nurse Case Managers specializing in the management of denials and appeals, data analysis and trending of denials, denial avoidance, and reduction of financial risk. Methodology: Denials data analysis revealed the Psychiatry Service Line was responsible for over 70% of payer denials within the Length of Stay Write-offs category. In early 2019, the Utilization/Denials Management team initiated a quality improvement project using A3 Lean Approach methodology and evidence-based practice to guide the implementation. The partnership and collaboration included Case Management, Revenue Cycle, Clinical Documentation Improvement, Technology and Digital Solutions, and Psychiatry Service Line leadership that had an interest in reducing payer denials. Results: Outcomes measured for the project were based on denials data for (fiscal year) FY19, the preintervention period, compared to FY20 and FY21, the postintervention period. From FY19 to FY20, revenue loss decreased by 42%. The downward trend continued from FY20 to FY21 with a recorded decrease by 69%. Implications for Case Management Practice: The most important implication of the project was improved physician documentation and medical necessity supporting the severity and intensity of inpatient psychiatric level of care, and medical justification for the inpatient stay not only to prevent medical necessity denials but to accurately reflect the care that was provided. High-quality documentation correlates to the high quality of care being provided. This project is far reaching not only for psychiatric units but also reproducible for other acute hospital service lines. Case Management is a multidisciplinary role, and this work is most meaningful for a Nurse Case Manager engaged in care coordination, including utilization and denials management. Competing Interests: The authors report no conflicts of interest. (Copyright © 2022 Wolters Kluwer Health, Inc. All rights reserved.)
Databáze:	MEDLINE
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