High touch, high trust: Using community health advocates and lawyers to address ED high utilizers.

Autor: Shankar KN; Department of Emergency Medicine, Brigham and Women's Hospital, 02115, United States of America; Department of Emergency Medicine, Boston Medical Center, 02118, United States of America. Electronic address: knshankar@partners.org., Dugas JN; Department of Emergency Medicine, Boston Medical Center, 02118, United States of America., Flacks J; US Department of Housing and Urban Development, Boston, MA, United States of America., Brahim MC; Boston University School of Public Health, Boston, MA 02118, United States of America., Morton S; Medical-Legal Partnership Boston (MLPB) c/o TSNE MissionWorks, Boston, MA 02111, United States of America., James T; Department of Emergency Medicine, Boston Medical Center, 02118, United States of America., Mitchell P; Department of Emergency Medicine, Boston Medical Center, 02118, United States of America.
Jazyk: angličtina
Zdroj: The American journal of emergency medicine [Am J Emerg Med] 2022 Oct; Vol. 60, pp. 171-176. Date of Electronic Publication: 2022 Aug 01.
DOI: 10.1016/j.ajem.2022.07.049
Abstrakt: Background: Emergency department (ED) high utilizers are a costly group of patients due to their higher utilzation of acute care costs. At a safety-net hospital, we enrolled patients in a program which partnered with lawyers and community health advocates (CHAs) to navigate patients' social, medical and legal needs. Our aim was to decrease costs and utilization and address the patient's social determinants of heath (SDOH).
Methods: We enrolled patients with 4 or more ED visits in the prior 6 months and gave them SDOH and medical questionnaires. Patients were followed for 6 months on a weekly, then bi-monthly basis. All utilization and cost data were obtained through an internal data warehouse and evaluated using a pre-post analysis and broken down into quartiles.
Results: ED, admission, and total costs did not differ significantly between the 12 months pre-enrollment and the 12 months post-enrollment. Outpatient costs did increase ($2182 increase, p < 0.005). ED visits declined significantly in the post-enrollment period (IRR = 0.84, p = 0.048), with the highest impact on those with <7 ED visits. Total admissions did not decline (IRR 0.84, p = 0.059). But, among those with 4 or 5 ED visits, admission costs and visits decreased. On average, six SDOH issues were identified. Of these, approximately 30.3% were mitigated with up to 17% requiring legal help.
Conclusion: While outpatient costs did increase, total costs did not decrease in this program. This type of non-clinical intervention may be best served for patients who are less clinically complex but significant social needs.
Competing Interests: Declaration of Competing Interest The authors declare the following financial interests/personal relationships which may be considered as potential competing interests: Kalpana Narayan Shankar reports financial support was provided by MA Health Policy Innovation and Investment Grant.
(Copyright © 2022 Elsevier Inc. All rights reserved.)
Databáze: MEDLINE
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