Patients' satisfaction with healthcare services providers and its determinants in the urban family physician program in Iran: A cross-sectional study.

Autor: Kabir MJ; PhD in Health Management, Health Management & Social, Determinants Research Center, Golestan University of Medical Sciences, Gorgan, Iran., Nasrollahpour Shirvani SD; PhD in Health Management, Social Determinants of Health, Research Center, Health Research, Institute, Babol University of Medical Science, Babol, Iran., Ashrafian Amiri H; MD, Internal Disease Specialist. Social Determinants of Health Research Center, Health Research Institute, Babol University of Medical Science, Babol, Iran., Vasokolaei GR; PhD in Health Services Management, Tehran University of Medical Sciences, Tehran, Iran., Rabiee SM; MD, Department of Anesthesiology and Intensive Care, School of Medicine, Babol University of Medical Sciences, Babol, Iran., Hassanzadeh-Rostami Z; PhD in Nutrition Sciences, School of Nutrition and Food Sciences. Shiraz University of Medical Sciences, Shiraz, Iran, Email: hassanzadeh_z8@yahoo.com.
Jazyk: angličtina
Zdroj: Malaysian family physician : the official journal of the Academy of Family Physicians of Malaysia [Malays Fam Physician] 2022 May 17; Vol. 17 (2), pp. 99-106. Date of Electronic Publication: 2022 May 17 (Print Publication: 2022).
DOI: 10.51866/oa1308
Abstrakt: Introduction: The quality of healthcare services can be determined by patient satisfaction as it affects the performance, sustainability, and durability of health services. This study aims to determine patients' satisfaction with healthcare service providers and its determinants in the urban family physician program in Fars and Mazandaran provinces, Iran.
Methods: A cross-sectional study was conducted on the populations covered by the urban family physician program in Fars and Mazandaran provinces in 2016. In total, 864 households were selected in each province using random cluster sampling. Socio-demographic variables and underlying factors were gathered. Patient satisfaction levels were evaluated using a validated questionnaire.
Results: Of the 1,480 participants with a mean age of 46.9 ± 14.2 years, 53.3% lived in Fars province and 74.2% were female. Furthermore, 67.9% of the patients were satisfied with their healthcare service providers. A higher satisfaction level was observed among the patients who resided in Fars province, lived in cities with <100,000 residents, walked <10 minutes to the family physician's office, had a family physician they previously knew, accepted the family physician, had a positive attitude towards the importance of having a family physician and a referral system, and had adequate knowledge of the family physician program.
Conclusion: The results indicated that two-thirds of the patients were satisfied with healthcare service providers. Several socio-demographic variables were associated with the patients' satisfaction levels. Improving the family physician program by providing adequate medical equipment and monitoring physicians' performance could increase patient satisfaction and improve the sustainability of the program.
(© Academy of Family Physicians of Malaysia.)
Databáze: MEDLINE
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