Inflammatory bowel disease patient-reported quality assessment should drive service improvement: a national survey of UK IBD units and patients.

Autor: Hawthorne AB; Department of Gastroenterology, Cardiff & Vale University Health Board, Cardiff, UK.; Cardiff University, Cardiff, UK., Glatter J; Crohn's & Colitis UK, Hatfield, UK., Blackwell J; Department of Gastroenterology, St George's University of London, London, UK., Ainley R; Crohn's & Colitis UK, Hatfield, UK., Arnott I; Edinburgh IBD Unit, Western General Hospital, Edinburgh, UK., Barrett KJ; New Road Surgery, Hertfordshire, UK., Bell G; IBDUK, Hatfield, UK., Brookes MJ; Department of Gastroenterology, Royal Wolverhampton NHS Trust, Wolverhampton, UK.; Research Institute in Healthcare Science, University of Wolverhampton, Wolverhampton, UK., Fletcher M; IBDUK, Hatfield, UK., Muhammed R; Department of Paediatric Gastroenterology, Birmingham Children's Hospital, Birmingham, UK., Nevill AM; Faculty of Health Education and Wellbeing, University of Wolverhampton, Wolverhampton, UK., Segal J; Department of Gastroenterology, Imperial College Healthcare NHS Trust, London, UK., Selinger CP; Department of Gastroenterology, Leeds Teaching Hospitals NHS Trust, Leeds, UK.; University of Leeds, Leeds, UK., St Clair Jones A; Department of Pharmacy, Brighton & Sussex University Hospitals NHS Trust, Brighton, UK., Younge L; Department of Gastroenterology, St Marks Hospital, Harrow, UK., Lamb CA; Translational & Clinical Research Institute, Newcastle University, Newcastle upon Tyne, UK.; Department of Gastroenterology, Newcastle upon Tyne Hospitals NHS Foundation Trust, Newcastle upon Tyne, UK.
Jazyk: angličtina
Zdroj: Alimentary pharmacology & therapeutics [Aliment Pharmacol Ther] 2022 Aug; Vol. 56 (4), pp. 625-645. Date of Electronic Publication: 2022 Jun 01.
DOI: 10.1111/apt.17042
Abstrakt: Background: Healthcare service provision in inflammatory bowel disease (IBD) is often designed to meet targets set by healthcare providers rather than those of patients. It is unclear whether this meets the needs of patients, as assessed by patients themselves.
Aims: To assess patients' experience of IBD and the healthcare they received, aiming to identify factors in IBD healthcare provision associated with perceived high-quality care.
Methods: Using the 2019 IBD standards as a framework, a national benchmarking tool for quality assessment in IBD was developed by IBD UK, comprising a patient survey and service self-assessment.
Results: 134 IBD services and 9757 patients responded. Perceived quality of care was lowest in young adults and increased with age, was higher in males and those >2 years since diagnosis. No hospital services met all the national IBD standards for recommended workforce numbers. Key metrics associated with patient-reported high- quality care were: identification as a tertiary centre, patient information availability, shared decision- making, rapid response to contact for advice, access to urgent review, joint medical/surgical clinics, and access to research (all p < 0.001). Higher numbers of IBD nurse specialists in a service was strongly associated with patients receiving regular reviews and having confidence in self-management and reporting high- quality care.
Conclusions: This extensive patient and healthcare provider survey emphasises the importance of aspects of care less often measured by clinicians, such as communication, shared decision- making and provision of information. It demonstrates that IBD nurse specialists are crucial to meeting the needs of people living with IBD.
(© 2022 The Authors. Alimentary Pharmacology & Therapeutics published by John Wiley & Sons Ltd.)
Databáze: MEDLINE
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