Evaluation of the Patient Experience with the Mawid App during the COVID-19 Pandemic in Al Hassa, Saudi Arabia.

Autor: AlAli E; College of Public Health, Imam Abdulrahman Bin Faisal University, Dammam 34212, Saudi Arabia., Al-Dossary R; Nursing Education Department, College of Nursing, Imam Abdulrahman Bin Faisal University, Dammam 34221, Saudi Arabia., Al-Rayes S; College of Public Health, Imam Abdulrahman Bin Faisal University, Dammam 34212, Saudi Arabia., Al-Ansary N; College of Public Health, Imam Abdulrahman Bin Faisal University, Dammam 34212, Saudi Arabia., Alshawan D; College of Public Health, Imam Abdulrahman Bin Faisal University, Dammam 34212, Saudi Arabia., Almulla S; College of Public Health, Imam Abdulrahman Bin Faisal University, Dammam 34212, Saudi Arabia., Alanezi F; College of Business Administration, Imam Abdulrahman Bin Faisal University, Dammam 34212, Saudi Arabia., Alakrawi Z; College of Public Health, Imam Abdulrahman Bin Faisal University, Dammam 34212, Saudi Arabia., Alnaim N; Department of Computer Science, College of Sciences and Humanities in Jubail, Imam Abdulrahman bin Faisal University, Dammam 34212, Saudi Arabia., Saraireh L; College of Business Administration, Imam Abdulrahman Bin Faisal University, Dammam 34212, Saudi Arabia., Attar RW; Princess Nourah Bint Abdulrahman University, Riyadh 11564, Saudi Arabia., Alaenzi N; Department of Clinical Laboratory Sciences, College of Applied Medical Sciences, Al Qurayyat Jouf University, Sakakah 72388, Saudi Arabia., Bin Hasher H; Healthcare and legal facilities, University of Kent, Kent CT2 7NZ, UK., AlThani B; College of Business Administration, Imam Abdulrahman Bin Faisal University, Dammam 34212, Saudi Arabia., Alsulaiman L; Qatif central hospital- inherited blood disorders center, 24135, Dammam, Saudi Arabia., Alenazi N; Diving Unit, Medical Services, Diving and Hyperbaric Medicine Department, 24135, Dammam Saudi Arabia., Hariri B; College of Public Health, Imam Abdulrahman Bin Faisal University, Dammam 34212, Saudi Arabia., Alanzi T; College of Public Health, Imam Abdulrahman Bin Faisal University, Dammam 34212, Saudi Arabia.
Jazyk: angličtina
Zdroj: Healthcare (Basel, Switzerland) [Healthcare (Basel)] 2022 May 30; Vol. 10 (6). Date of Electronic Publication: 2022 May 30.
DOI: 10.3390/healthcare10061008
Abstrakt: (1) Introduction: The objective of this study was to evaluate the patient experience with the Mawid application during the COVID-19 pandemic in Al Hassa, Saudi Arabia. (2) Methodology: A quantitative cross-sectional survey was designed to evaluate the patient experience with the Mawid app during the COVID-19 pandemic in Al Hassa, Saudi Arabia. A total of 146 respondents completed the questionnaire. (3) Results: More than half of the participants (65.8%) opined that application was easy to use. Furthermore, 65.1% of the participants considered it to be very easy and easy to search for the required information; and 63.7% of the respondents reflected that it was easy to book an appointment. There was a statistically significant difference between the ease of searching for the required information ( p -value = 0.006); the ease of undoing an unwanted move and gender ( p -value = 0.049); the ease of searching for the required information and educational level ( p -value = 0.048); the ease of booking an appointment and educational level ( p = 0.049); and the ease of searching for the required information and the labor sector of the respondents ( p value= 0.049) among the genders. No significant differences were identified among the age groups. (4) Conclusions: Overall, most participants suggested that the Mawid app was easy to use and had a potentially useful set of features to help mitigate and manage the COVID-19 pandemic in Al Hassa, Saudi Arabia.
Databáze: MEDLINE