[Telematic attention in a neuropediatrics consultation during the COVID-19 alarm state. Cross-sectional study and satisfaction survey].
| Autor: | Carmen Marcén G; Hospital Universitario Miguel Servet , Zaragoza, España. Electronic address: gema.valcarca@gmail.com., López Pisón J; Hospital Universitario Miguel Servet , Zaragoza, España., Samper Villagrasa P; Hospital Universitario Miguel Servet , Zaragoza, España., Molina Herranz D; Hospital Universitario Miguel Servet , Zaragoza, España., Moreno Sanchez A; Hospital Universitario Miguel Servet , Zaragoza, España., Salinas Salvador B; Hospital Universitario Miguel Servet , Zaragoza, España. |
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| Jazyk: | Spanish; Castilian |
| Zdroj: | Journal of healthcare quality research [J Healthc Qual Res] 2023 Jan-Feb; Vol. 38 (1), pp. 43-49. Date of Electronic Publication: 2022 May 23. |
| DOI: | 10.1016/j.jhqr.2022.05.004 |
| Abstrakt: | Introduction: Crisis caused by the SARS-CoV-2 virus limit face-to-face consultation to the minimum necessary, this was a change toward telephone activity. Objective: To analyze the experience of a neuropediatric consultation, INRPC, and satisfaction survey with the telephone consultation during COVID-19 crisis. Material and Methods: Observational, cross-sectional, descriptive and analytical study of healthcare activity, as well as user satisfaction, during the State of Alarm in a neuropediatric consultation in a regional referral hospital. To measure satisfaction, a survey is conducted with parents and guardians. Results: 416 children were attended by telephone. Most frequent diagnoses: neurodevelopmental disorder (27.8%), isolated ADD/ADHD (26.8%), and epilepsy (9.2%). 32.2% responded to the survey: 66.6% prior satisfaction. Global satisfaction with telephone consultation 59.9%; 77% would return to make the telephone consultation. Conclusions: User satisfaction with the telephone consultation, in a crisis situation, is similar to that perceived with the face-to-face consultation. 32% respond to the survey, and 60% are satisfied. (Copyright © 2022 FECA. Publicado por Elsevier España, S.L.U. All rights reserved.) |
| Databáze: | MEDLINE |
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