A Quality Improvement Emergency Department Surge Management Platform (SurgeCon): Protocol for a Stepped Wedge Cluster Randomized Trial.

Autor:	Mariathas HH; Centre for Rural Health Studies, Faculty of Medicine, Memorial University of Newfoundland, St. John's, NL, Canada., Hurley O; Centre for Rural Health Studies, Faculty of Medicine, Memorial University of Newfoundland, St. John's, NL, Canada., Anaraki NR; Centre for Rural Health Studies, Faculty of Medicine, Memorial University of Newfoundland, St. John's, NL, Canada., Young C; Centre for Rural Health Studies, Faculty of Medicine, Memorial University of Newfoundland, St. John's, NL, Canada., Patey C; Faculty of Medicine, Memorial University of Newfoundland, St. John's, NL, Canada.; Eastern Health, Carbonear Institute for Rural Reach and Innovation by the Sea, Carbonear General Hospital, Carbonear, NL, Canada., Norman P; Eastern Health, Carbonear Institute for Rural Reach and Innovation by the Sea, Carbonear General Hospital, Carbonear, NL, Canada., Aubrey-Bassler K; Faculty of Medicine, Memorial University of Newfoundland, St. John's, NL, Canada., Wang PP; Faculty of Medicine, Memorial University of Newfoundland, St. John's, NL, Canada.; Dalla Lana School of Public Health, University of Toronto, Toronto, ON, Canada., Gadag V; Division of Community Health and Humanities, Faculty of Medicine, Memorial University of Newfoundland, St. John's, NL, Canada., Nguyen HV; School of Pharmacy, Memorial University of Newfoundland, St. John's, NL, Canada., Etchegary H; Faculty of Medicine, Memorial University of Newfoundland, St. John's, NL, Canada., McCrate F; Department of Research and Innovation, Eastern Health, St. John's, NL, Canada., Knight JC; Faculty of Medicine, Memorial University of Newfoundland, St. John's, NL, Canada.; Newfoundland and Labrador Centre for Health Information, St. John's, NL, Canada., Asghari S; Centre for Rural Health Studies, Faculty of Medicine, Memorial University of Newfoundland, St. John's, NL, Canada.
Jazyk:	angličtina
Zdroj:	JMIR research protocols [JMIR Res Protoc] 2022 Mar 24; Vol. 11 (3), pp. e30454. Date of Electronic Publication: 2022 Mar 24.
DOI:	10.2196/30454
Abstrakt:	Background: Despite many efforts, long wait times and overcrowding in emergency departments (EDs) have remained a significant health service issue in Canada. For several years, Canada has had one of the longest wait times among the Organisation for Economic Co-operation and Development countries. From a patient's perspective, this challenge has been described as "patients wait in pain or discomfort for hours before being seen at EDs." To overcome the challenge of increased wait times, we developed an innovative ED management platform called SurgeCon that was designed based on continuous quality improvement principles to maintain patient flow and mitigate the impact of patient surge on ED efficiency. The SurgeCon quality improvement intervention includes a protocol-driven software platform, restructures ED organization and workflow, and aims to establish a more patient-centric environment. We piloted SurgeCon at an ED in Carbonear, Newfoundland and Labrador, and found that there was a 32% reduction in ED wait times. Objective: The primary objective of this trial is to determine the effects of SurgeCon on ED performance by assessing its impact on length of stay, the time to a physician's initial assessment, and the number of patients leaving the ED without being seen by a physician. The secondary objectives of this study are to evaluate SurgeCon's effects on patient satisfaction and patient-reported experiences with ED wait times and its ability to create better-value care by reducing the per-patient cost of delivering ED services. Methods: The implementation of the intervention will be assessed using a comparative effectiveness-implementation hybrid design. This type of hybrid design is known to shorten the amount of time associated with transitioning interventions from being the focus of research to being used for practice and health care services. All EDs with 24/7 on-site physician support (category A hospitals) will be enrolled in a 31-month, pragmatic, stepped wedge cluster randomized trial. All clusters (hospitals) will start with a baseline period of usual care and will be randomized to determine the order and timing of transitioning to intervention care until all hospitals are using the intervention to manage and operationalize their EDs. Results: Data collection for this study is continuing. As of February 2022, a total of 570 randomly selected patients have participated in telephone interviews concerning patient-reported experiences and patient satisfaction with ED wait times. The first of the 4 EDs was randomly selected, and it is currently using SurgeCon's eHealth platform and applying efficiency principles that have been learned through training since September 2021. The second randomly selected site will begin intervention implementation in winter 2022. Conclusions: By assessing the impact of SurgeCon on ED services, we hope to be able to improve wait times and create better-value ED care in this health care context. Trial Registration: ClinicalTrials.gov NCT04789902; https://clinicaltrials.gov/ct2/show/NCT04789902. International Registered Report Identifier (irrid): DERR1-10.2196/30454. (©Hensley H Mariathas, Oliver Hurley, Nahid Rahimipour Anaraki, Christina Young, Christopher Patey, Paul Norman, Kris Aubrey-Bassler, Peizhong Peter Wang, Veeresh Gadag, Hai V Nguyen, Holly Etchegary, Farah McCrate, John C Knight, Shabnam Asghari. Originally published in JMIR Research Protocols (https://www.researchprotocols.org), 24.03.2022.)
Databáze:	MEDLINE
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