Online self-exclusion from multiple gambling venues: Stakeholder co-design of a usable and acceptable self-directed website.
| Autor: | Pickering D; Science Faculty, School of Psychology, Brain and Mind Centre, University of Sydney, Sydney, Australia., Serafimovska A; Science Faculty, School of Psychology, Brain and Mind Centre, University of Sydney, Sydney, Australia., Cho SJ; Science Faculty, School of Psychology, Brain and Mind Centre, University of Sydney, Sydney, Australia., Blaszczynski A; Science Faculty, School of Psychology, Brain and Mind Centre, University of Sydney, Sydney, Australia., Gainsbury SM; Science Faculty, School of Psychology, Brain and Mind Centre, University of Sydney, Sydney, Australia. |
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| Jazyk: | angličtina |
| Zdroj: | Internet interventions [Internet Interv] 2021 Dec 18; Vol. 27, pp. 100491. Date of Electronic Publication: 2021 Dec 18 (Print Publication: 2022). |
| DOI: | 10.1016/j.invent.2021.100491 |
| Abstrakt: | Gambling self-exclusion programs are under-utilised and barriers to entry include shame and embarrassment with face-to-face registration, and complex and effortful procedures. The current study aimed to facilitate self-exclusion from gambling venues via an online self-directed website. A co-design approach was used to elicit key stakeholders' perspectives on required website features, functionality, and to identify variables potentially impacting on development and implementation. Semi-structured focus groups and interviews were conducted across four stakeholders ( N = 25): self-exclusion end users (consumers, n = 5), gambling counsellors ( n = 7), venue staff ( n = 6), and policy makers ( n = 7). Overall, stakeholder perspectives were consistent with content analysis indicating the importance of website user-friendliness, flexibility, supportiveness, and trustworthiness. Importantly, these attributes were linked to target end users': perceived vulnerabilities, diverse backgrounds and individual expectations. Participants believed that the entire self-exclusion process should be conducted online, including identity verification, whilst expecting high-level data security measures to protect their personal privacy. A separate webpage was also suggested containing relevant information and links to additional help services, such as counselling. This study describes an adaptable co-design framework for developing a usable and acceptable self-exclusion website. Future studies should empirically test system usability and acceptability to refine and maximise system uptake upon implementation. Findings may have broader implications for digital health intervention design. Competing Interests: The authors declare that they have no known competing financial interests or personal relationships that could have appeared to influence the work reported in this paper. (© 2021 The Authors.) |
| Databáze: | MEDLINE |
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