| Autor: |
Jordan JN; College of Health, University of Alaska Anchorage, Anchorage, AK 99508, USA., Wadsworth TG; College of Health, University of Alaska Anchorage, Anchorage, AK 99508, USA.; College of Pharmacy, Idaho State University, Pocatello, ID 83209, USA., Robinson R; Whatcom County Health Department, Bellingham, WA 98225, USA., Hruza H; Providence Medical Group Primary Care Clinic, Anchorage, AK 99508, USA., Paul A; College of Pharmacy, Idaho State University, Pocatello, ID 83209, USA., O'Connor SK; College of Pharmacy, Idaho State University, Pocatello, ID 83209, USA. |
| Abstrakt: |
(1) Background: Patient satisfaction plays an important role in the perceived value, sustained utilization, and coverage of healthcare services by payers and clinics. (2) Methods: A 33-question survey was designed to assess patient satisfaction and perceived value for healthcare services provided by a clinical pharmacist in a single primary care facility. It included general items from validated patient satisfaction surveys (i.e., PROMIS ® , CAHPS) and pharmacist-specific items identified in selected literature. It was offered to all patients who were presenting for a new, unique visit with the clinical pharmacist at the medical clinic between May 2019 and April 2020. (3) Results: A total of 66 patients agreed to take the survey (RR = 100%), and the responses were overwhelmingly positive. However, men were more likely than women to report higher satisfaction (X2(1, n = 920) = 0.67, p = 0.027), and new patients reported higher satisfaction than existing patients (X2(1, n = 1211) = 1.698, p = 0.037). (4) Conclusions: The findings of this study indicate a high degree of patient satisfaction with pharmacist-provided healthcare services in the primary care setting. |
