| Autor: |
Melo DDS; Instituto Aggeu Magalhães, Fundação Oswaldo Cruz. Av. Prof. Moraes Rego s/n, Cidade Universitária. 50670-420 Recife PE Brasil. nyyse.ms@gmail.com., Silva ALAD; Programa de Pós-Graduação em Saúde Coletiva, Universidade Federal de Pernambuco. Recife PE Brasil., Martelli PJL; Programa de Pós-Graduação em Saúde Coletiva, Universidade Federal de Pernambuco. Recife PE Brasil., Lyra TM; Instituto Aggeu Magalhães, Fundação Oswaldo Cruz. Av. Prof. Moraes Rego s/n, Cidade Universitária. 50670-420 Recife PE Brasil. nyyse.ms@gmail.com., Miranda GMD; Programa de Pós-Graduação em Saúde Coletiva, Universidade Federal de Pernambuco. Recife PE Brasil., Mendes ADCG; Instituto Aggeu Magalhães, Fundação Oswaldo Cruz. Av. Prof. Moraes Rego s/n, Cidade Universitária. 50670-420 Recife PE Brasil. nyyse.ms@gmail.com. |
| Jazyk: |
Portuguese; English |
| Zdroj: |
Ciencia & saude coletiva [Cien Saude Colet] 2021 Oct; Vol. 26 (10), pp. 4569-4578. Date of Electronic Publication: 2021 May 22. |
| DOI: |
10.1590/1413-812320212610.10722021 |
| Abstrakt: |
Primary health care is an essential component of effective health systems. The aim of this study aim was to evaluate the quality of primary care in a city in the state of Pernambuco, Brazil. We conducted an exploratory study with 525 service users using structured questionnaires. The quality of primary care was assessed across five dimensions: accessibility, clinical care, professional-user relations, community activities and structure. The findings point to the perpetuation of social vulnerabilities and challenges in achieving equitable universal care. Dissatisfaction rates were highest in the following categories: access to specialist appointments and exams, appointment wait time, and opportunity to make complaints. However, respondents were satisfied with medical and nursing care, particularly in relation to respect, privacy, listening and confidentiality. The findings show that, although health professionals were committed to providing humanized care, fragmentation of care is evident, hampering the provision of adequate and timely follow-up and negatively affecting the quality of care. |
| Databáze: |
MEDLINE |
| Externí odkaz: |
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