Patient Satisfaction in Outpatient Radiology: Effects of Modality and Patient Demographic Characteristics.

Autor:	Ajam AA; Department of Radiology, The Ohio State University College of Medicine, Columbus, OH, USA., Xing B; GE Healthcare, Waukesha, WI, USA., Siddiqui A; The Ohio State University, Columbus, OH, USA., Yu JS; Department of Radiology, The Ohio State University College of Medicine, Columbus, OH, USA., Nguyen XV; Department of Radiology, The Ohio State University College of Medicine, Columbus, OH, USA.
Jazyk:	angličtina
Zdroj:	Journal of patient experience [J Patient Exp] 2021 Oct 12; Vol. 8, pp. 23743735211049681. Date of Electronic Publication: 2021 Oct 12 (Print Publication: 2021).
DOI:	10.1177/23743735211049681
Abstrakt:	Objective: To characterize predictors of patient satisfaction in outpatient radiology, we examined whether patient satisfaction differs across radiology modalities and demographic groups. Methods: A random sampling of Press-Ganey outpatient services surveys for radiology and non-radiology visits from September 2008 to September 2017 were retrospectively analyzed. Composite scores averaged across all Likert items were analyzed as both a continuous variable and a dichotomous variable of dissatisfaction (defined as ≤3 on the 5-point scale). Results: Among 9983 radiology surveys, mammography had higher composite scores than MRI, CT, radiography, US, and NM/PET (p < 0.001) and lower dissatisfaction (3.9%) than CT (6.7%), MRI (7.3%), and radiography (8.2%). Low-scoring responses were most common in the Facilities domain (7.8%) and least common in Overall Assessment (3.8%). Satisfaction metrics were lowest for ages 20-29 and highest for ages 70-79. Lower dissatisfaction rates were seen among Hispanics (3%) and whites (6%), compared to blacks (10%) and Asians (18%). Conclusion: Significant differences in patient satisfaction were found across imaging modalities and demographic variables. Further investigations to identify contributing factors may help improve patient experiences. Competing Interests: Declaration of Conflicting Interests: The authors declare no conflict of interest. Declaration of Conflicting Interests: The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article. (© The Author(s) 2021.)
Databáze:	MEDLINE
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