Digital technologies: An exploratory study of their role in the resilience of healthcare services.

Autor: Marques da Rosa V; Industrial Engineering and Transportation Department, Universidade Federal do Rio Grande do Sul, Av. Osvaldo Aranha, 99, 90035-190, Porto Alegre, RS, Brazil. Electronic address: valentina.rosa@hotmail.com., Saurin TA; Industrial Engineering and Transportation Department, Universidade Federal do Rio Grande do Sul, Av. Osvaldo Aranha, 99, 90035-190, Porto Alegre, RS, Brazil. Electronic address: saurin@ufrgs.br., Tortorella GL; Melbourne School of Engineering, The University of Melbourne, Melbourne, Australia; Department of Systems and Production Engineering, Universidade Federal de Santa Catarina, Florianopolis, Brazil. Electronic address: gtortorella@bol.com.br., Fogliatto FS; Industrial Engineering and Transportation Department, Universidade Federal do Rio Grande do Sul, Av. Osvaldo Aranha, 99, 90035-190, Porto Alegre, RS, Brazil. Electronic address: ffogliatto@producao.ufrgs.br., Tonetto LM; Graduate Program in Design, Universidade do Vale do Rio dos Sinos, Av. Dr. Nilo Peçanha, 1600, 91.330-002, Porto Alegre, RS, Brazil. Electronic address: ltonetto@gmail.com., Samson D; Department of Management and Marketing, The University of Melbourne, 10th Floor, 198 Berkeley St, Carlton, VIC, 3010, Australia. Electronic address: d.samson@unimelb.edu.au.
Jazyk: angličtina
Zdroj: Applied ergonomics [Appl Ergon] 2021 Nov; Vol. 97, pp. 103517. Date of Electronic Publication: 2021 Jul 11.
DOI: 10.1016/j.apergo.2021.103517
Abstrakt: Descriptions of resilient performance in healthcare services usually emphasize the role of skills and knowledge of caregivers. At the same time, the human factors discipline often frames digital technologies as sources of brittleness. This paper presents an exploratory investigation of the upside of ten digital technologies derived from Healthcare 4.0 (H4.0) in terms of their perceived contribution to six healthcare services and the four abilities of resilient healthcare: monitor, anticipate, respond, and learn. This contribution was assessed through a multinational survey conducted with 109 experts. Emergency rooms (ERs) and intensive care units (ICUs) stood out as the most benefited by H4.0 technologies. That is consistent with the high complexity of those services, which demand resilient performance. Four H4.0 technologies were top ranked regarding their impacts on the resilience of those services. They are further explored in follow-up interviews with ER and ICU professionals from hospitals in emerging and developed economies to collect examples of applications in their routines.
(Copyright © 2021 Elsevier Ltd. All rights reserved.)
Databáze: MEDLINE
Externí odkaz: