| Autor: |
Steeb T; Department of Dermatology, University Hospital Erlangen, DE-91054 Erlangen, Germany., Wessely A, Merkl H, Kirchberger MC, Voskens C, Erdmann M, Heinzerling L, Berking C, Heppt MV |
| Jazyk: |
angličtina |
| Zdroj: |
Acta dermato-venereologica [Acta Derm Venereol] 2021 Jun 28; Vol. 101 (6), pp. adv00482. Date of Electronic Publication: 2021 Jun 28. |
| DOI: |
10.2340/00015555-3837 |
| Abstrakt: |
An important measure of hospital quality is the satisfaction of patients. The aim of this cross-sectional study, performed in the dermato-oncology unit of the university hospital in Erlangen, Germany, was to assess skin cancer patients' degree of satisfaction with healthcare services. Self-administered questionnaires on patient satisfaction regarding contact with staff, need for information, and recommendation of the skin cancer centre were distributed in the day-care unit and the outpatient department to patients between April and June 2017. Results were reported descriptively and subgroup differences were explored using the Mann-Whitney U test, binary logistic regression, or χ2 test. Overall, 496 of 571 questionnaires were returned (86.9%). The median of all satisfaction items ranged between 1 (very good) and 2 (good). The majority of patients wanted more detailed information about skin cancer (46.7%, 142/304). Long waiting times were often criticized (22.8%; 80/351). Particular attention in addressing specific needs and fears may further increase patient satisfaction. |
| Databáze: |
MEDLINE |
| Externí odkaz: |
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