| Autor: |
Nonnis M; Department of Pedagogy, Psychology, Philosophy, University of Cagliari, 09123 Cagliari, Italy., Agus M; Department of Pedagogy, Psychology, Philosophy, University of Cagliari, 09123 Cagliari, Italy., Pirrone MP; Psicologi per i Popoli Sardegna, 09128 Cagliari, Italy., Cuccu S; Department of Pedagogy, Psychology, Philosophy, University of Cagliari, 09123 Cagliari, Italy., Pedditzi ML; Department of Pedagogy, Psychology, Philosophy, University of Cagliari, 09123 Cagliari, Italy., Cortese CG; Department of Psychology, University of Turin, 10124 Turin, Italy. |
| Abstrakt: |
The present study describes the semantic nature of burnout and engagement in the operators involved in the management of illegal immigration. Semi-structured interviews were conducted on a sample of Italian practitioners ( n = 62) of the two levels of the reception system considered: (1) rescue and first aid and (2) reception and integration. Within the framework of the job demands-resources model (JD-R), the interviews deepened the analysis of the positive and negative dimensions of burnout and engagement: exhaustion versus energy, relational deterioration versus relational involvement, professional inefficacy versus professional efficacy and disillusion versus trust. The interviews were analysed using the T-Lab software, through a cluster analysis (bisecting K-means algorithm), which emphasised noteworthy themes. The results show that, in the vast majority of the dimensions considered (for both levels of reception), the same dimensions of engagement of the operators (energy, relational involvement, professional efficacy and trust) are able to lead them into a condition of burnout, with experiences, conversely, of exhaustion, relational deterioration, professional inefficacy and disillusion. These findings expand the knowledge on burnout and engagement in practitioners of illegal immigration, a context characterised by the value of help and welcome. |
