Do Standardized Scripts Improve Interpreter Use by Spanish-Speaking Patients?

Autor: Ondusko DS; Department of Pediatrics, Oregon Health and Science University, 707 SW Gaines Street, Portland, OR, 97239, USA. ondusko@ohsu.edu., Khaki S; Department of Pediatrics, Oregon Health and Science University, 707 SW Gaines Street, Portland, OR, 97239, USA., Huun C; School of Medicine, Oregon Health and Science University, Portland, OR, USA., Krantz J; Department of Psychology, University of Puget Sound, Tacoma, WA, USA., Garcia Godoy L; School of Medicine, Oregon Health and Science University, Portland, OR, USA., Johnson A; School of Public Health, Oregon Health and Science University, Portland, OR, USA., McEvoy CT; Department of Pediatrics, Oregon Health and Science University, 707 SW Gaines Street, Portland, OR, 97239, USA., Gievers LL; Department of Pediatrics, Oregon Health and Science University, 707 SW Gaines Street, Portland, OR, 97239, USA.
Jazyk: angličtina
Zdroj: Journal of immigrant and minority health [J Immigr Minor Health] 2021 Oct; Vol. 23 (5), pp. 1021-1025. Date of Electronic Publication: 2021 Apr 09.
DOI: 10.1007/s10903-021-01195-7
Abstrakt: Patients with limited English-proficiency (LEP) who need but do not receive interpreters have lower satisfaction and poorer understanding. A knowledge gap remains regarding the optimal way to offer interpreters. Using standardized scripts, we will determine whether the questions we use to offer interpreters increase utilization. Pilot prospective cohort study of postpartum mothers with LEP. Subjects were assigned one of three unique scripted question offering an interpreter. Data were analyzed using ANOVA, chi-square test, and Fisher's exact test. Fifty-five LEP patients were randomized into three study arms with similar sociodemographics. Overall interpreter use was 80% (44/55). There was a significant difference in interpreter utilization: 82.4%, 63.6%, 100%, respectively by arm (p = 0.015). Highest interpreter utilization occurred with "In what language do you prefer to receive your medical care?". There is opportunity for providers to refine the way they offer interpreters to optimize utilization.
(© 2021. The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature.)
Databáze: MEDLINE
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