Respiratory outpatient clinics during and post COVID-19: the use of patient satisfaction and preference data to redesign service delivery.
| Autor: | Bhatnagar M; Newcastle upon Tyne Hospitals NHS Trust, Newcastle upon Tyne, UK., McCallion P; respiratory medicine, Newcastle upon Tyne Hospitals NHS Trust, Newcastle upon Tyne, UK., Davison J; Newcastle upon Tyne Hospitals NHS Trust, Newcastle upon Tyne, UK., DeSoyza T; Newcastle upon Tyne Hospitals NHS Trust, Newcastle upon Tyne, UK., Hester K; Newcastle upon Tyne Hospitals NHS Trust, Newcastle upon Tyne, UK. |
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| Jazyk: | angličtina |
| Zdroj: | Future healthcare journal [Future Healthc J] 2021 Mar; Vol. 8 (1), pp. e21-e22. |
| DOI: | 10.7861/fhj.2020-0181 |
| Abstrakt: | We used a survey to evaluate patient satisfaction with a remote system for the delivery of respiratory clinics and to capture future preferences. 98% of responders were satisfied with their current appointment being held remotely in order to reduce the risks from COVID-19. Regarding future preferences beyond the pandemic, 41% of respondents preferred a face-to-face appointment, 35% preferred a remote appointment and 24% had no preference of one modality over another. Additional qualitative data suggest that a flexible system allowing patients to choose the mode of attendance shortly before the appointment would be welcomed. (© Royal College of Physicians 2021. All rights reserved.) |
| Databáze: | MEDLINE |
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