Providing Compassionate Care: The Role of Medical Students and Videoconference Technology in the COVID-19 Pandemic.

Autor:	Suresh D; Albany Medical College, Albany, NY, USA., Flatley K; Albany Medical College, Albany, NY, USA., McDonough M; Albany Medical College, Albany, NY, USA., Cochran-Caggiano N; Albany Medical College, Albany, NY, USA., Inglis P; Albany Medical College, Albany, NY, USA., Fordyce S; Albany Medical College, Albany, NY, USA., Schachter A; Albany Medical College, Albany, NY, USA., Acosta E; Albany Medical College, Albany, NY, USA., Wales D; Division of Internal Medicine/Pediatrics, Albany Medical Center, Cohoes, NY, USA.; University at Albany School of Public Health, Rensselaer, NY, USA., Jacob J; Division of Internal Medicine, Albany Medical Center, Albany, NY, USA.
Jazyk:	angličtina
Zdroj:	Journal of patient experience [J Patient Exp] 2020 Dec; Vol. 7 (6), pp. 1002-1006. Date of Electronic Publication: 2020 Dec 03.
DOI:	10.1177/2374373520978873
Abstrakt:	Patient and family communication is a well-known factor associated with improved patient outcomes. During the COVID-19 pandemic, visitation restrictions meant communication with patients and their families became a challenge, particularly with intubated patients in the intensive care unit. As the hospital filled with COVID-19 patients, medical students and physicians at Albany Medical Center identified the urgent need for a better communication method with families. In response, the COVID-19 Compassion Coalition (CCC) was formed. The CCC's goal was to decrease the distress felt by families unable to visit their hospitalized loved ones. They developed a streamlined process for videoconferencing between patients on COVID-19 units and their families by using tablets. Having medical students take responsibility for this process allowed nurses and physicians to focus on patient care. Incorporating videoconferencing technology can allow physicians and nurses to better connect with families, especially during unprecedented times like a pandemic. Competing Interests: Declaration of Conflicting Interests: The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article. (© The Author(s) 2020.)
Databáze:	MEDLINE
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