The effect of patient satisfaction scores on physician job satisfaction and burnout.

Autor:	Schneider BJ; Department of Physical Medicine & Rehabilitation, Center for Musculoskeletal Research, Vanderbilt University Medical Center, Nashville, TN 37212, USA., Ehsanian R; Department of Neurosurgery, Division of Physical Medicine & Rehabilitation, University of New Mexico School of Medicine, Albuquerque, NM 87106, USA., Schmidt A; Department of Physical Medicine & Rehabilitation, Vanderbilt University Medical Center, Nashville, TN 37212, USA., Huynh L; Department of Orthopaedic Surgery, Stanford University, Stanford, CA 94063, USA., Kennedy DJ; Department of Physical Medicine & Rehabilitation, Center for Musculoskeletal Research, Vanderbilt University Medical Center, Nashville, TN 37212, USA., Maher DP; Department of Anesthesiology & Critical Care Medicine, Johns Hopkins University, Baltimore, MD 21287, USA., Haring S; Department of Physical Medicine & Rehabilitation, Vanderbilt University Medical Center, Nashville, TN 37212, USA.; Department of Health Policy & Management, Johns Hopkins Bloomberg School of Public Health, Johns Hopkins University, Baltimore, MD 21205, USA.
Jazyk:	angličtina
Zdroj:	Future science OA [Future Sci OA] 2020 Nov 12; Vol. 7 (1), pp. FSO657. Date of Electronic Publication: 2020 Nov 12.
DOI:	10.2144/fsoa-2020-0136
Abstrakt:	Physician burnout is recognized as reversible with the potential to negatively influence quality of care and patient outcomes. The study objective was to evaluate associations between patient satisfaction scores (PSS) and physicians' perceptions of job satisfaction and burnout via a physician survey. Eighty two out of 107 report PSS are institutionally tracked, with 23/107 and 39/107 reporting PSS utilization in financial compensation or performance review, respectively. Fifty four out of 107, report pressure to emphasize PSS; 63/107, report PSS having negative effect on job satisfaction; 31/107 considered leaving their job or career due to PSS and 84/107 report PSS contribute to burnout. In the cohort of physicians treating patients with spine pain who responded to this survey, PSS are associated with decreased job satisfaction and increased burnout. Competing Interests: Financial & competing interests disclosure The authors have no relevant affiliations or financial involvement with any organization or entity with a financial interest in or financial conflict with the subject matter or materials discussed in the manuscript. This includes employment, consultancies, honoraria, stock ownership or options, expert testimony, grants or patents received or pending, or royalties. No writing assistance was utilized in the production of this manuscript. (© 2020 The authors.)
Databáze:	MEDLINE
Externí odkaz:	Zobrazit plný text záznamu