Communication in health work during the COVID-19 pandemic.
| Autor: | Rodrigues MENG; State University of Ceará, Brazil, eunicegaleno@hotmail.com., Belarmino ADC; State University of Ceará, Brazil, adrian_belarmin@hotmail.com., Custódio LL; State University of Ceará, Brazil, liviacustodio@yahoo.com.br., Gomes ILV; State University of Ceará, Brazil, ilverde@gmail.com., Ferreira Júnior AR; State University of Ceará, Brazil, arodrigues.junior@uece.br. |
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| Jazyk: | angličtina |
| Zdroj: | Investigacion y educacion en enfermeria [Invest Educ Enferm] 2020 Oct; Vol. 38 (3). |
| DOI: | 10.17533/udea.iee.v38n3e09 |
| Abstrakt: | Objectives: Report on communication and qualified listening in nursing work in the face of the COVID-19 pandemic. Methods: This descriptive, theoretical and reflexive report was developed by nurses between March 20th and May 25th 2020 at Emergency Care Services in the city of Fortaleza, Ceará, Brazil. Health communication served as the theoretical background for this research. Results: Two main thematic categories were highlighted: (i) Resignifications of communication in the work relationships of the health team and (ii) Guided listening to users by nurses at the Emergency Care Services during the pandemic. Conclusions: The experience revealed an excerpt of what is found under the conditions of the current situation resulting from COVID-19. Communication turned into an essential tool to maintain professional relationships and culminate in collaboration and cooperation of the team in order to provide a close relationship with the user and promote the quality of health care processes. Competing Interests: The authors of this article and the planning committee members and staff have no relevant financial relationships with commercial interests to disclose. (Copyright� by the Universidad de Antioquia.) |
| Databáze: | MEDLINE |
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