Managing relationships in the Tourism Supply Chain to overcome epidemic outbreaks: The case of COVID-19 and the hospitality industry in Spain.

Autor: González-Torres T; Department of Business Administration (ADO), Applied Economics II and Fundaments of Economic Analysis, Universidad Rey Juan Carlos, Paseo de los Artilleros s/n, Edificio Departamental, Office 008, 28032, Madrid, Spain., Rodríguéz-Sánchez JL; Department of Business Administration (ADO), Applied Economics II and Fundaments of Economic Analysis, Universidad Rey Juan Carlos, Paseo de los Artilleros s/n, Edificio Departamental, Office 008, 28032, Madrid, Spain., Pelechano-Barahona E; Department of Business Administration (ADO), Applied Economics II and Fundaments of Economic Analysis, Universidad Rey Juan Carlos, Paseo de los Artilleros s/n, Edificio Departamental, Office 008, 28032, Madrid, Spain.
Jazyk: angličtina
Zdroj: International journal of hospitality management [Int J Hosp Manag] 2021 Jan; Vol. 92, pp. 102733. Date of Electronic Publication: 2020 Oct 21.
DOI: 10.1016/j.ijhm.2020.102733
Abstrakt: The rapid spatial diffusion of the COVID-19 epidemic outbreak has resulted in the total economic disruption of the Tourism Supply Chain (TSC) causing a significant reduction in revenue and creating liquidity issues for all operators. Firms in TSC are linked to each other in complex patterns, leading one risk to another. The purpose of this article is to understand the role of relationship management between hotel chains and their key TSC agents in order to overcome economic disruptions caused by epidemic outbreaks. Among the main contributions of this article are the identification of governments, tour operators, and competitors as the key relationships to be managed by hospitality firms. In addition, key areas for coordination with these actors are explored. Finally, the objectives of relationship management according to the partner are also addressed.
Competing Interests: The authors report no declarations of interest.
(© 2020 Elsevier Ltd. All rights reserved.)
Databáze: MEDLINE
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