Measuring patient and carer experience related to paediatric gastrointestinal endoscopy: multicentre questionnaire study.

Autor:	Wan JWY; Department of Paediatric Gastroenterology, Sheffield Children's Hospital, Sheffield, South Yorkshire, UK., Griffiths E; Department of Paediatric Gastroenterology, Sheffield Children's Hospital, Sheffield, South Yorkshire, UK., Rabone R; Department of Paediatric Gastroenterology, Sheffield Children's Hospital, Sheffield, South Yorkshire, UK., Zuhair Z; Department of Paediatric Gastroenterology, Sheffield Children's Hospital, Sheffield, South Yorkshire, UK., Londt Z; Department of Paediatric Gastroenterology, Royal London Hospital, London, UK., Rawat D; Department of Paediatric Gastroenterology, Royal London Hospital, London, UK., Maginnis J; Department of Paediatric Gastroenterology, Royal Stoke University Hospital, Stoke-on-Trent, Staffordshire, UK., Elzubair A; Department of Paediatric Gastroenterology, Royal Stoke University Hospital, Stoke-on-Trent, Staffordshire, UK., Pigott A; Department of Paediatric Gastroenterology, Royal Stoke University Hospital, Stoke-on-Trent, Staffordshire, UK., Thomson M; Department of Paediatric Gastroenterology, Sheffield Children's Hospital, Sheffield, South Yorkshire, UK., Narula P; Department of Paediatric Gastroenterology, Sheffield Children's Hospital, Sheffield, South Yorkshire, UK.
Jazyk:	angličtina
Zdroj:	Frontline gastroenterology [Frontline Gastroenterol] 2020 Jan 13; Vol. 11 (6), pp. 448-453. Date of Electronic Publication: 2020 Jan 13 (Print Publication: 2020).
DOI:	10.1136/flgastro-2019-101303
Abstrakt:	Background: The Paediatric Endoscopy Global Rating Scale (P-GRS) is a quality improvement tool used in the UK. An important aspect of this includes regular surveys on the patient and/or carer's endoscopy experience. The aim of our study was to design and implement a patient/carer experience questionnaire. Methods: This questionnaire was designed to obtain feedback on patient and/or carer satisfaction with their endoscopy experience. Question selection was based on relevant measures in the endoscopy Global Rating Scale, with input from clinical governance, Patient Advice and Liaison Service and a hospital youth forum. This was distributed to patients and/or carers in three UK paediatric endoscopy services during six surveys between 2013 and 2018. Data were then collated and analysed on Microsoft Excel for Office 365 MSO (16.0.11901.20070). Results: Overall, 830 endoscopic procedures occurred during the six survey periods. 270 questionnaires were returned. Feedback from the questionnaires were mostly positive (overall satisfaction rated 'excellent' or 'good' was seen in 87% of responses) but also identified areas of improvement, such as in managing postprocedure pain and having a separate space for adolescents for preprocedure discussions. Improvements in satisfaction scores were noted in one unit over time, particularly in preprocedure preparation (from 86% to 100%), and overall satisfaction with endoscopy experience (81%-100%). Conclusion: All three paediatric endoscopy services found this questionnaire useful in identifying areas needing improvement and in demonstrating compliance with measures within the P-GRS quality of patient experience domain. Further work includes exploring ways to increase response rates, as well as developing age-appropriate and electronic versions. Competing Interests: Competing interests: None declared. (© Author(s) (or their employer(s)) 2020. No commercial re-use. See rights and permissions. Published by BMJ.)
Databáze:	MEDLINE
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