Quality management in humanitarian operations and disaster relief management: a review and future research directions.

Autor: Modgil S; International Management Institute (IMI), Kolkata, 2/4 C, Judges Ct Rd, Alipore, Kolkata, West Bengal 700027 India., Singh RK; International Management Institute (IMI), Kolkata, 2/4 C, Judges Ct Rd, Alipore, Kolkata, West Bengal 700027 India., Foropon C; Montpellier Business School (MBS), France, 2300 Avenue des Moulins, 34185 Montpellier, France.
Jazyk: angličtina
Zdroj: Annals of operations research [Ann Oper Res] 2022; Vol. 319 (1), pp. 1045-1098. Date of Electronic Publication: 2020 Jun 29.
DOI: 10.1007/s10479-020-03695-5
Abstrakt: Quality management has been widely discussed in the literature, and recent special issues on humanitarian supply chains and relief operations have emphasized the increasing importance of quality management in this key emerging area. In this paper, we provide an extensive literature review in the field of quality management in humanitarian operations and disaster relief management. Our comprehensive review, comprising 61 articles published from 2009 to 2018, leads to the identification of enablers (e.g., transparency, policy framework), challenges (e.g., financial services, identity protection), and theory development approaches, as well as numerous research gaps that must be addressed.
(© Springer Science+Business Media, LLC, part of Springer Nature 2020.)
Databáze: MEDLINE
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