Coronavirus (COVID-19): Patient experience-Administrative services on the frontline during crisis.

Autor: Overton J; Department of Patient Experience, The University of Texas M.D. Anderson Cancer Center, Houston, Texas, USA., Denton K; Department of Patient Experience, The University of Texas M.D. Anderson Cancer Center, Houston, Texas, USA., Frumovitz M; Department of Gynecologic Oncology and Reconstructive Medicine, The University of Texas M.D. Anderson Cancer Center, Houston, Texas, USA., Lewis C; Department of Head and Neck Surgery, The University of Texas M.D. Anderson Cancer Center, Houston, Texas, USA., Christensen S; Department of Patient Experience, The University of Texas M.D. Anderson Cancer Center, Houston, Texas, USA., Bezerra J; Department of Patient Experience, The University of Texas M.D. Anderson Cancer Center, Houston, Texas, USA., Hernandez C; Department of Patient Experience, The University of Texas M.D. Anderson Cancer Center, Houston, Texas, USA., Walker MS; Department of Patient Experience, The University of Texas M.D. Anderson Cancer Center, Houston, Texas, USA., Finder JP; Department of Patient Experience, The University of Texas M.D. Anderson Cancer Center, Houston, Texas, USA., Proske AA; Department of Patient Experience, The University of Texas M.D. Anderson Cancer Center, Houston, Texas, USA., Jain S; Department of Innovation, The University of Texas M.D. Anderson Cancer Center, Houston, Texas, USA., Whipple J; Department of Innovation, The University of Texas M.D. Anderson Cancer Center, Houston, Texas, USA., Martinez WL; Institute for Cancer Care Innovation, The University of Texas M.D. Anderson Cancer Center, Houston, Texas, USA., Eska JS; Institute for Cancer Care Innovation, The University of Texas M.D. Anderson Cancer Center, Houston, Texas, USA., Sutherland EW; Department of Surgical Oncology, The University of Texas M.D. Anderson Cancer Center, Houston, Texas, USA., Triche LL; Division of Pediatrics, Patient Care, The University of Texas M.D. Anderson Cancer Center, Houston, Texas, USA., Garcia EA; Department of Patient Experience, The University of Texas M.D. Anderson Cancer Center, Houston, Texas, USA., Weber RS; Department of Patient Experience, The University of Texas M.D. Anderson Cancer Center, Houston, Texas, USA.; Department of Head and Neck Surgery, The University of Texas M.D. Anderson Cancer Center, Houston, Texas, USA.
Jazyk: angličtina
Zdroj: Head & neck [Head Neck] 2020 Jul; Vol. 42 (7), pp. 1477-1481. Date of Electronic Publication: 2020 May 16.
DOI: 10.1002/hed.26259
Abstrakt: The COVID-19 pandemic has had a dramatic impact on care delivery among health care institutions and providers in the United States. As a categorical cancer center, MD Anderson has prioritized care for our patients based on acuity of their disease. We continue to implement measures to protect patients and employees from acquiring the infection within our facilities, and to provide acute management of cancer patients with concomitant COVID-19 infections who are considered at high risk of death. The Division of Patient Experience, formerly established in October 2016, has played an integral role in the institution's pandemic response from its inception. The team actively supported programs and processes in anticipation of the pandemic's effect on our patients and employees. We will describe how the team continues to serve in the ever-dynamic environment as we approach the expected surge in COVID-19 cases among our patient population, our employees, and in our community.
(© 2020 Wiley Periodicals, Inc.)
Databáze: MEDLINE
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