Differences in Consumer Assessment of Healthcare Providers and Systems Clinician and Group Survey Scores by Recency of the Last Visit: Implications for Comparability of Periodic and Continuous Sampling.

Autor:	Setodji CM; RAND Corporation, Pittsburgh, PA., Burkhart Q; RAND Corporation, Santa Monica, CA., Hays RD; Division of General Internal Medicine and Health Services Research., Quigley DD; RAND Corporation, Santa Monica, CA., Skootsky SA; David Geffen School of Medicine, University of California, Los Angeles, CA., Elliott MN; RAND Corporation, Santa Monica, CA.
Jazyk:	angličtina
Zdroj:	Medical care [Med Care] 2019 Dec; Vol. 57 (12), pp. e80-e86.
DOI:	10.1097/MLR.0000000000001134
Abstrakt:	Background: Patient experience data can be collected by sampling patients periodically (eg, patients with any visits over a 1-year period) or sampling visits continuously (eg, sampling any visit in a monthly interval). Continuous sampling likely yields a sample with more frequent and more recent visits, possibly affecting the comparability of data collected under the 2 approaches. Objective: To explore differences in Consumer Assessment of Healthcare Providers and Systems Clinician and Group survey (CG-CAHPS) scores using periodic and continuous sampling. Research Design: We use observational data to estimate case-mix-adjusted differences in patient experience scores under 12-month periodic sampling and simulated continuous sampling. Subjects: A total of 29,254 adult patients responding to the CG-CAHPS survey regarding visits in the past 12 months to any of 480 physicians, 2007-2009. Measures: Overall doctor rating and 4 CG-CAHPS composite measures of patient experience: doctor communication, access to care, care coordination, and office staff. Results: Compared with 12-month periodic sampling, simulated continuous sampling yielded patients with more recent visits (by definition), more frequent visits (92% of patients with 2+ visits, compared with 76%), and more positive case-mix-adjusted CAHPS scores (2-3 percentage points higher). Conclusions: Patients with more frequent visits reported markedly higher CG-CAHPS scores, but this causes only small to moderate changes in adjusted physician-level scores between 12-month periodic and continuous sampling schemes. Caution should be exercised in trending or comparing scores collected through different schemes.
Databáze:	MEDLINE
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