Video-Based Communication Assessment: Development of an Innovative System for Assessing Clinician-Patient Communication.

Autor:	Mazor KM; Meyers Primary Care Institute, University of Massachusetts Medical School, Reliant Medical Group and Fallon Health Plan, Worcester, MA, United States., King AM; National Board of Medical Examiners, Philadelphia, PA, United States., Hoppe RB; College of Human Medicine, Michigan State University, East Lansing, MI, United States., Kochersberger AO; National Board of Medical Examiners, Philadelphia, PA, United States., Yan J; National Board of Medical Examiners, Philadelphia, PA, United States., Reim JD; National Board of Medical Examiners, Philadelphia, PA, United States.
Jazyk:	angličtina
Zdroj:	JMIR medical education [JMIR Med Educ] 2019 Feb 14; Vol. 5 (1), pp. e10400. Date of Electronic Publication: 2019 Feb 14.
DOI:	10.2196/10400
Abstrakt:	Good clinician-patient communication is essential to provide quality health care and is key to patient-centered care. However, individuals and organizations seeking to improve in this area face significant challenges. A major barrier is the absence of an efficient system for assessing clinicians' communication skills and providing meaningful, individual-level feedback. The purpose of this paper is to describe the design and creation of the Video-Based Communication Assessment (VCA), an innovative, flexible system for assessing and ultimately enhancing clinicians' communication skills. We began by developing the VCA concept. Specifically, we determined that it should be convenient and efficient, accessible via computer, tablet, or smartphone; be case based, using video patient vignettes to which users respond as if speaking to the patient in the vignette; be flexible, allowing content to be tailored to the purpose of the assessment; allow incorporation of the patient's voice by crowdsourcing ratings from analog patients; provide robust feedback including ratings, links to highly rated responses as examples, and learning points; and ultimately, have strong psychometric properties. We collected feedback on the concept and then proceeded to create the system. We identified several important research questions, which will be answered in subsequent studies. The VCA is a flexible, innovative system for assessing clinician-patient communication. It enables efficient sampling of clinicians' communication skills, supports crowdsourced ratings of these spoken samples using analog patients, and offers multifaceted feedback reports. (©Kathleen M Mazor, Ann M King, Ruth B Hoppe, Annie O Kochersberger, Jie Yan, Jesse D Reim. Originally published in JMIR Medical Education (http://mededu.jmir.org), 14.02.2019.)
Databáze:	MEDLINE
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